Help Desk Professional

4 days ago


Middleton, Massachusetts, United States K2 Staffing Full time
Help Desk Professional Wanted

We are seeking a highly skilled Help Desk Professional to join our team at K2 Staffing. As a Help Desk Professional, you will be responsible for providing technical support to end-users, resolving technical issues, and ensuring that systems are running smoothly. If you have a strong background in IT and excellent communication skills, we encourage you to apply.

About the Role:
The successful candidate will provide technical support to end-users via telephone, web portal, or email, ensuring courteous, timely, and effective resolution of issues. Additionally, they will be responsible for provisioning and system setup for new hires, prioritizing incidents and service requests according to defined processes, and utilizing remote tools and diagnostic utilities to aid in resolving support requests.

Responsibilities:
* Provide technical support to end-users via various channels
* Provision and set up systems for new employees
* Prioritize and manage incident and service requests
* Utilize remote tools and diagnostic utilities to resolve issues
* Administer servers, firewalls, and network hardware

Requirements:
* Minimum 4 years of experience in IT support
* Excellent communication and problem-solving skills
* Ability to work effectively in a fast-paced environment
* Experience with RMM tools and Microsoft Exchange Server is a plus

Salary: $70,000 - $90,000 per year, depending on experience.

Benefits:
* Comprehensive health insurance package
* 401(k) matching program
* Paid time off and holidays
* Opportunities for career growth and professional development

Location: Middleton, WI

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