EDGE Software Support Engineer

3 weeks ago

Daphne, United States PTAC Inc Full time

ABOUT US

EDGE Software is the software arm of PTAC Companies. Originally conceived to support our structural engineering business, EDGE Software has grown and evolved over the years to support engineers both inside and outside of our walls. We strive to elevate the structural engineering landscape, especially in the precast/prestressed concrete industry to new technological levels with our development efforts. When you work at EDGE Software, you will be on the cutting edge of the Precast industry.

PTAC Engineering, LLC. has been in the precast-prestressed concrete design and detailing business since 1991. The principals of the company have 75 years of combined experience in the design and detailing of precast-prestressed concrete structures. More than 25 of those years were spent as employees of producer plants. PTAC has completed many projects of all sizes and levels of complexity using our EDGE family of software.

The EDGE platform facilitates project design, estimation, production, erection, and much more for the prestressed precast concrete industry.

  • Competitive salaries based on experience
  • 100% paid healthcare for the employee. If family coverage is needed, PTAC pays 50% of the difference.
  • 100% employee paid Dental, Vision, Life Insurance & Long-Term Disability
  • PTO - 0-5 years 80 hours, 6-10 years 120 hours, 10+ years 160 hours
  • 40 hours of sick time per year
  • Up to 4% 401K match
  • Standard paid holidays
  • Casual/relaxed work environment (Monday to Thursday (7 AM - 5 PM) and a half-day on Fridays (7 AM - 11 AM)
Job Description

EDGE Software is seeking a full-time employee to provide support and training to customers and users. This role will encourage open communication with customers as well as technical writing and documentation, fostering greater understanding of our software suite both internally and externally. You will be expected to become a subject matter expert on EDGE Software operation and act as the face of the software team to our clients.

Key Responsibilities
  • Create training and support materials for EDGE software
  • Lead out-of-house training classes for new users
  • Create relationships with customers and users to facilitate further training for power users
  • Respond to customer helpdesk tickets and calls
  • Attend design and development meetings to stay on top of developer intent with new features and releases
  • Work closely with development and engineering teams to understand user needs and development capabilities.
Employee Expectations
  • High level understanding of Autodesk design software (Mostly Autodesk Revit, though familiarity with Revit-adjacent tools such as AutoCAD, etc. is encouraged)
  • Complete understanding of EDGE customer-facing products and services
  • Ability to articulate design decisions and functionalities to users and customers
  • Technical writing competency for support materials and help files
  • Willingness to create training videos and potentially travel to customer-oriented events to represent EDGE Software interests and provide direct support to customers
Qualifications
  • Preferred (in no particular order)
    • Autodesk Software experience
    • Familiarity with EDGE Software
    • Experience in structural engineering or modeling, even better if in the concrete/precast industry
    • Experience in a similar software support role
    • Bachelor's Degree or greater in a relevant field
  • Necessary (in no particular order)
    • Communication skills
    • Technical writing competency
    • Interest or passion for customer outreach and service
    • Some experience with engineering or design software
    • Some experience in professional communication either in:
      • Customer facing support role
      • Intra-company communication in a team setting

  • EDGE Software Support Engineer

    4 weeks ago

    Daphne, United States PTAC Full time

    Job DescriptionJob DescriptionSalary: Competitive ABOUT USEDGE Software is the software arm of PTAC Companies. Originally conceived to support our structural engineering business, EDGE Software has grown and evolved over the years to support engineers both inside and outside of our walls. We strive to elevate the structural engineering landscape, especially...

  • EDGE Software Support Engineer

    2 weeks ago

    Daphne, United States PTAC Full time

    Job DescriptionJob DescriptionSalary: Competitive ABOUT USEDGE Software is the software arm of PTAC Companies. Originally conceived to support our structural engineering business, EDGE Software has grown and evolved over the years to support engineers both inside and outside of our walls. We strive to elevate the structural engineering landscape, especially...

  • Technical Support Engineer for EDGE Software

    2 weeks ago

    Daphne, Alabama, United States PTAC Full time

    Job OverviewSalary: CompetitiveABOUT PTACPTAC Companies is a leader in the precast and prestressed concrete sector, with a commitment to innovation and excellence. Our software division, EDGE Software, was established to enhance our engineering capabilities and has since expanded to serve a broader audience. We are dedicated to transforming the structural...

  • Technology Support Specialist

    2 weeks ago

    Daphne, Alabama, United States BB INDUSTRIES Full time

    Company Overview At BBB Industries, we are committed to sustainable manufacturing practices. Our team is instrumental in developing innovative products and services that empower our clients to achieve their business objectives. We focus on delivering advanced, eco-friendly solutions across various sectors, including remanufactured and OEM auto parts,...

  • Castle Technology Partners IT Systems Support Engineer

    2 months ago

    Daphne, United States Ideacom of the Gulf Coast Inc. Full time

    Job DescriptionJob DescriptionWe are currently seeking to hire a IT Systems Support Engineer to become an integral part of our team! At Castle Technology Partners, we are looking for an enthusiastic individual to help provide excellent customer service and assist our clients and team in our IT division, learn more about us at...

  • IT Systems Support Engineer

    22 hours ago

    Daphne, Alabama, United States Ideacom of the Gulf Coast Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Systems Support Engineer to join our team at Ideacom of the Gulf Coast Inc., a family-owned and operated Healthcare Technology Systems and IT Technology Solutions Services company. As an integral member of our team, you will provide exceptional customer service and technical support to our clients and team in the...

  • Structural Engineer

    3 weeks ago

    Daphne, United States Tarsco Bolted Tank Full time

    Job DescriptionJob Description Job descriptionResponsible for the design, evaluation, and application of engineering judgment to analyze aboveground storage tanks and related civil structures. Ability to devise new approaches to solve problems. Provide sizing to the Design / Drafting group. Prepare calculations and/or standards as needed. Ensure designs...

  • Structural Engineer

    1 month ago

    Daphne, United States TARSCO BOLTED TANK INC Full time

    Job DescriptionJob Description Job description Responsible for the design, evaluation, and application of engineering judgment to analyze aboveground storage tanks and related civil structures. Ability to devise new approaches to solve problems. Provide sizing to the Design / Drafting group. Prepare calculations and/or standards as needed. Ensure designs...

  • Structural Engineer

    1 month ago

    Daphne, United States Tarsco Bolted Tank Full time

    Job DescriptionJob Description Job descriptionResponsible for the design, evaluation, and application of engineering judgment to analyze aboveground storage tanks and related civil structures. Ability to devise new approaches to solve problems. Provide sizing to the Design / Drafting group. Prepare calculations and/or standards as needed. Ensure designs...

  • Municipal Infrastructure Engineer

    2 weeks ago

    Daphne, Alabama, United States Dewberry Full time

    Position Overview:Dewberry is in search of a Civil Engineer to enhance our Municipal Engineering division. This role is integral to our team, which is dedicated to delivering exceptional engineering solutions.The successful candidate will be a collaborative professional with a robust background in site grading, roadway engineering, and the design of...

  • Senior Structural Engineer

    1 week ago

    Daphne, Alabama, United States PANGEATWO Full time

    Position: Senior Structural EngineerSalary Range: $105,000 - $130,000Location: Daphne, ALWe are seeking a dedicated Senior Structural Engineer to spearhead and manage all structural engineering initiatives for our client’s organization.Key Responsibilities:Provide guidance and ensure the excellence of structural design services.Establish and uphold...

  • Survey Instrument Technician

    2 months ago

    Daphne, United States Thompson Engineering Full time

    Job DescriptionJob DescriptionThompson Engineering has a full-time opportunity for a Survey Instrument Technician position in Spanish Fort, AL. The Surveyor Instrument Technician provides support to the Surveyor Party Chief in the daily responsibilities of the land surveying department. This position is responsible for collecting survey data using designated...

  • Survey Instrument Technician

    4 days ago

    Daphne, United States Thompson Engineering Full time

    Job DescriptionJob DescriptionThompson Engineering has a full-time opportunity for a Survey Instrument Technician position in Spanish Fort, AL. The Surveyor Instrument Technician provides support to the Surveyor Party Chief in the daily responsibilities of the land surveying department. This position is responsible for collecting survey data using designated...

  • Senior Structural Engineer

    1 week ago

    Daphne, Alabama, United States PANGEATWO Full time

    Staff Engineer - StructuralSalary Range: $105,000 - $130,000Location: Daphne, ALWe are seeking a dedicated Staff Structural Design Engineer to take charge of all structural engineering functions for our client's organization.Key Responsibilities:Provide guidance and ensure excellence in structural design services.Establish and uphold standards for structural...

  • Senior Structural Engineer

    1 week ago

    Daphne, Alabama, United States PANGEATWO Full time

    Staff Engineer - StructuralSalary Range: $105,000 - $130,000Location: Daphne, ALWe are seeking a dedicated Staff Structural Design Engineer to take charge of all structural engineering functions for our client’s organization.Key Responsibilities:Provide guidance and ensure the excellence of structural design services.Set and uphold standards for structural...

  • Senior Structural Engineer

    6 days ago

    Daphne, Alabama, United States PANGEATWO Full time

    Staff Engineer - StructuralSalary Range: $105,000 - $130,000Location: Daphne, ALWe are seeking a dedicated Staff Engineer specializing in Structural Design to take charge of all structural engineering functions for our client's organization.Key Responsibilities:Provide guidance and ensure the excellence of structural design services.Set and uphold standards...

  • Survey Drafter

    2 months ago

    Daphne, United States Thompson Engineering Full time

    Job DescriptionJob DescriptionThompson Engineering is looking for a qualified Survey Drafter / Designer in Spanish Fort, AL to support our Survey team. Survey Drafter/Designers are responsible for the preparation of survey and engineering drawings utilizing the current version of AutoCAD and/or MicroStation in use by Thompson Engineering. The Survey...

  • Senior Structural Engineer

    2 weeks ago

    Daphne, Alabama, United States PANGEATWO Full time

    Senior Structural EngineerSalary Range: $105,000 - $130,000Location: Daphne, ALWe are seeking a dedicated Senior Structural Engineer to take charge of all structural engineering functions for our client’s organization.Key Responsibilities:Lead and ensure the excellence of structural design services.Set and uphold standards for structural analysis and...

  • Senior Structural Engineer

    6 days ago

    Daphne, Alabama, United States PANGEATWO Full time

    Staff Engineer - StructuralSalary Range: $105,000 - $130,000Location: Daphne, ALWe are seeking a dedicated Staff Engineer specializing in Structural Design to take charge of all structural engineering functions for our client's organization.Key Responsibilities:Provide guidance and ensure excellence in structural design services.Establish and uphold...

  • Civil/Municipal Engineer

    1 month ago

    Daphne, United States Dewberry Full time

    Job Description: Dewberry is seeking a Project Engineer for our Municipal and Civil Engineering practice in the Daphne, AL office. The ideal candidate is a team player who will join a well established group. You will have experience in grading design, roadway design, storm water management systems design, water and sanitary sewer design, and erosion and...