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Technical Support Engineer- Upgrades and Rebuilds Thickener

3 months ago

Midvale, United States FLSmidth & Co. AS Full time
Job Scope:

As a Technical Support Engineer for Drives, you will be part of a high-motivated and impactful global Upgrades and Rebuilds (U&R) team which ensures the successful offering to global install base by implementing best practices. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.

Responsibilities:
  • Primary contact point for technical support of the legacy drives installed on our global customer sites
  • Confirm application selection for drives and configure drives according to customer duty and process requirements.
  • Maintain and grow the engineering database of drives store in our central global engineering system, including a full set of manufacturing drawings and manuals.
  • Work with fabricators to ensure high-quality drive solutions are delivered on time and according to FLS specifications.
  • Provide technical support to entire U&R teams; Upgrade Packages & Rebuild (GSLMs), Proposals, Audits & Studies, Exchange teams plus regional site sales and professional services teams.
  • Play a key role in preparing technical scope and assessing the feasibility of proposed solutions.
  • Responds to medium complexity technical inquiries, equipment installation, providing technical product specifications, etc.
  • Identify the technical spec of supported and obsolete drives or components, handling technical queries from proposals, GSLMs, procurement, and Audits & Studies teams.
  • Assisting in engineering data searches across the various engineering archive platforms.
  • It may require working independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.
  • Support U&R design engineers in developing solutions in conjunction with product engineers, with engagement in all phases of offering L2O, O2O, and O2C.
  • Actively contribute to the growth of the U&R business through proactive focus on Rebuild and Upgrade opportunities in collaboration with region professional services, region site sales teams and GSLMs.
  • Work closely with Product BL engineers to ensure that U&R engineering solutions are in line with the next generation of products and mission-zero objectives.
  • Generate monthly reports for the U&R engineering manager, highlighting successes, identifying bottlenecks, and tracking key performance indicators (KPIs).
  • Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities.
Experience requirements
  • Product knowledge of Dorr-Oliver, Eimco, and other brands of Drives mechanism for thickeners, Clarifiers products.
  • Ability to interpret the engineering drawings, test report & size the drive mechanism.
  • A bachelor's degree in engineering (mechanical or manufacturing) is preferred.
  • Engineering certification would be an added advantage
  • A minimum of 5 years of work experience, specifically with Drive mechanisms.
  • Proficiency in relevant engineering software and tools like SolidWorks (Intermediate level), AutoCAD, and PLM tools (Enovia) would be advantageous.
  • Good communication skills and attitude.
  • Coordination with global teams.
  • Independent thinking with a structured approach to tasks.
  • Team Work and Motivation.