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Brand Manager

1 month ago

Ohio City, United States CART Full time
Job Description:

Who We Are:

We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Cart.com Fast Facts:
  • 6,000+ customers worldwide
  • 1,600+ employees globally
  • 14 warehouses nationwide, totaling over 8 million square feet of space
  • Our software lists $10+ trillion in product value across channels
  • Our digital and physical operations support $8+ billion in Gross Merchandise Value
Our values:

Cart.com is building a company that is committed to living out these 6 core values:
  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
  • Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
  • Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
  • Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
  • Remember to be human: We work hard, but we leave room for the people, places and things that we love
This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT.

The Role:

Our Brand Management team owns the strategy for our clients to capture, grow and expand their Amazon revenue and brand awareness. The team is highly analytical, thoughtful, and proactive. Clients utilize our services because of our amazing high-touch service, and this team is at the center of our client satisfaction, retention, and expansion.

What You'll Do:
  • This is a dual role in which you own a client or portfolio of up to $1M in revenue and spend up to 50% of your time providing direct executional support to Brand Directors as part of your career growth
  • In your role as client/portfolio manager you'll:
    • Develop the overall channel strategy plans for your portfolio brands to understand their key drivers, apply learnings, accelerate growth, and manage their overall business
    • Drive the client playbook process to define brand priorities
    • Ensure flawless execution of services
    • Drive holistic thinking and expertise to unlock business insights and turn them into action
    • Work cross-functionally with Media, Content, and Operations to achieve client goals efficiently
    • Apply strategic thinking to identify future opportunities for growth and optimization in order to sell additional services to brand portfolio clients, possibly with the support of others from within the organization
    • Communicate insights and important information to clients proactively
    • Conduct in-depth market and brand analysis to support category and brand growth
    • Monitor, track, and analyze brand performance and initiatives; translate analysis into strategic actions and apply learnings and when needed take corrective action
    • Prepare and create engaging and persuasive presentations at all levels of the organization
    • In your owned portfolio, you may be provided with ABM support
  • Overall, and in particular as part of your support function, you'll also:
    • Prepare effectively for client meetings with regards to data analytics, reporting, attendees required, goals/outcomes definition, etc. and build into a high-quality visual format
    • Attend all client meetings and provide proactive communication to client on all action items and statuses
    • Support executional priorities by submitting internal tickets to cross-functional teams, such as Operations and Content, for action required. Track the flow and completion of them and ensure they are being completed timely
    • Track and report on overall contracted deliverables to support strong account health and client satisfaction and retention
  • Continue to develop and maintain knowledge of Amazon strategy and retail developments
  • Continue to develop strategic ecommerce skills that cover media, SEO, supply chain, content, merchandising and other facets of a business
  • Advance the ability to create and drive a brand strategy and how to lead larger accounts and portfolios, as part of your career path
Who You Are:
  • Excellent problem-solving skills and attention to detail
  • Strong Excel skills with ability to use more complex formulas and functions
  • Strong professional judgment
  • Forward-thinking, proactive and curious
  • Excellent written and verbal communication skills
  • Amazing relationship building skills based around trust and accountability
  • Excellent acumen- ability to make sound business decisions through data and analytics
  • Ability to manage multiple priorities in a fast-paced, high-growth environment and adapt and pivot quickly when change occurs
  • Strong sense of ownership, drives for results and thrives in a high-performance culture
What You've Done:
  • Bachelor's Degree; preferably in Business or similar program
  • Generally 2-5 years of directly relevant experience expected
  • Digital marketing/media experience is required
  • Previous Amazon or Ecommerce experience a plus


Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

#LI-CS1

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.