Technical Account Manager

2 weeks ago

Lexington, United States Mimecast North America, Inc. Full time

Technical Account Managers are responsible for serving as a customer's technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high expectations for the engineer's technical knowledge, overall engagement, and customer facing skills. The role requires a thorough understanding of the challenges and expectations of corporate IT teams, the ability to clearly communicate technical issues, and the ability to confidently explain Mimecast product, services, and best practices.

What You'll Do

Case Handling:

  • Work closely with assigned customer's IT staff for any issues on the Mimecast platform that require advanced troubleshooting, problem isolation and/or resolution.

  • For technical matters raised directly to the TAM by the customer, ensure support cases are adequately logged in the Mimecast case management system. Ensure cases are resolved as quickly and comprehensively as possible.

  • Regularly review open support cases assigned to other Mimecast Support Engineers to ensure they are being properly handled and escalated. Where appropriate, take ownership of the support case and serve as the customer's primary point of contact for troubleshooting.

  • Manage customer and internal stakeholder communications for all issues raised to Mimecast Development, working closely with Customer Success and Service Delivery to ensure that required information and updates are shared in a timely basis until the problem is resolved.

  • Consult with other senior technical Mimecast resources, including Technical Operations, Messaging Security, Product Management, and Development to assist with issue resolution.

  • As time allows and as directed by management, assist with other routine customer support matters. This may include email and phone queue cases, escalated and high profile issues, or coverage for other Technical Account Managers.

Proactive Engagement:

  • Understand and document the customer's technical business needs and environment through regular technical profile reviews coordinated by the Mimecast Customer Success team.

  • Review product releases and platform functionality changes, advising customers on best practice configuration updates.

  • As mutually agreed with the customer, plan for migration or account related activities outside of normal business hours where required.

Account Management:

  • Work with the Customer Success Manager to provide periodic reports on support activity.

  • Attend routine conference calls and customer meetings, as mutually agreed with customer. Depending on Mimecast region and customer profile, some of these meetings may be at the customer's location.

  • Work closely with the Customer Success Manager to understand the customer's technical and business needs and advocate internally for feature and or/functional changes to the Mimecast platform.

What You'll Bring

  • 1-3 years of experience working with MimeOS and full knowledge of all platform functionality

  • Experience providing high quality technical support to Enterprise customers

  • Knowledge of Microsoft Exchange, Active Directory, and other Corporate IT Messaging and Security systems.

  • Excellent written and verbal communication skills, and the ability to communicate highly technical topics to a non-technical audience

  • An emphasis on customer satisfaction and the ability to remain calm under pressure.

What We Bring

The Technical Account Manager role at Mimecast offers the opportunity to serve as a vital technical partner, providing guidance and support to ensure customer success. Through exposure to diverse technical challenges, collaboration with cross-functional teams, and opportunities for professional growth, you'll play a crucial role in driving customer engagement while also enhancing your own expertise and career trajectory.

#LI-ND1

DEI Statement

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

  • Technical Account Manager

    7 days ago

    Lexington, United States Mimecast North America, Inc. Full time

    Technical Account Managers are responsible for serving as a customer's technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high expectations for the engineer's technical knowledge, overall...

  • Manager of Accounting Services

    2 weeks ago

    Lexington, United States Kentucky Community and Technical College System Full time

    Manager of Accounting Services Job no: 492578 Work type: Full-time Location: Lexington, KY Categories: Staff Title: Accountant III (Accounting Services) Salary Range: $4,014 - $5,017 per month Contract Term Length: 12 Months Standard Hours: 37.5 per week Work Location: On-Site FLSA Status: Nonexempt College: Bluegrass Community & Technical College Campus...

  • Manager III- Accounting

    2 weeks ago

    Lexington, United States Kentucky Community and Technical College System Full time

    Manager III- Accounting (Bursar) Job no: 494896 Work type: Full-time Location: Lexington, KY Categories: Staff Title: Manager III- Accounting (Bursar) Salary Range: $4,646 - $7,906 per month Contract Term Length: 12 Months Standard Hours: 37.5 Work Location: On-Site FLSA Status: Exempt College: Bluegrass Community & Technical College Campus Location:...

  • Accounting Manager III

    3 weeks ago

    Lexington, Kentucky, United States Kentucky Community and Technical College System Full time

    Job SummaryThe Bursar serves as the operational manager of all billing and cashiering functions for the college. This position is responsible for the correct billing, collecting, depositing, and/or refunding of all money owed to the college. The Bursar ensures that all business office functions with respect to student billing and cash handling are handled in...

  • Technical Sales Manager

    3 days ago

    lexington, United States Frenzelit Full time

    Job Description Technical Sales Manager As a technical Sales Manger you specialize in technologically and scientifically advanced products. You will use your technical skills to explain the benefits of our products and new developments or services to existing and new customers.  You will  show how our products or services are better than our competition...

  • Technical Sales Manager

    4 days ago

    lexington, United States Frenzelit Full time

    Job Description Technical Sales Manager As a technical Sales Manger you specialize in technologically and scientifically advanced products. You will use your technical skills to explain the benefits of our products and new developments or services to existing and new customers.  You will  show how our products or services are better than our competition...

  • Technical Sales Manager

    3 days ago

    Lexington, United States Frenzelit Full time

    Job Description Technical Sales Manager As a technical Sales Manger you specialize in technologically and scientifically advanced products. You will use your technical skills to explain the benefits of our products and new developments or services to existing and new customers.  You will  show how our products or services are better than our competition...

  • Account Manager

    3 weeks ago

    Lexington, Kentucky, United States Flow Control Group Company Full time

    Job Title: Account ManagerAbout the Role:Air Relief is seeking a skilled Account Manager to drive sales growth and expand our presence in the centrifugal compressor repair industry. As an Account Manager, you will be responsible for developing and maintaining relationships with existing customers, identifying new business opportunities, and providing...

  • Account Manager

    1 month ago

    Lexington, Kentucky, United States Flow Control Group Company Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Manager to join our team at Flow Control Group. As an Account Manager, you will be responsible for growing our established business by developing and maintaining strong relationships with existing customers, as well as identifying and pursuing new sales opportunities.Key...

  • Technical Program Manager

    4 days ago

    Lexington, United States Lexmark International Inc Full time

    Are you a student eager to gain hands-on experience in project management? Lexmark is offering an exciting opportunity for an Academic Year Part-Time Intern to join our team as a Technical Program Manager (TPM) within the Americas Professional Services and Global Practices Organization. This internship provides a unique chance to develop valuable skills...

  • Technical Director

    2 weeks ago

    Lexington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Director to oversee IT operations for a two-day traveling rodeo show based in Lexington, Virginia. This role involves the management of technology needs in a dynamic and fast-paced environment, specifically in the Virginia Horse Center. The employment type for this position is short term...

  • Technical Director

    3 weeks ago

    Lexington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Director to oversee IT operations for a two-day traveling rodeo show based in Lexington, Virginia. This role involves the management of technology needs in a dynamic and fast-paced environment, specifically in the Virginia Horse Center. The employment type for this position is short term...

  • Technical Program Manager Internship

    4 weeks ago

    Lexington, Kentucky, United States Lexmark Full time

    Are you a student eager to gain hands-on experience in project management? Lexmark is offering an exciting opportunity for an Academic Year Part-Time Intern to join our team as a Technical Program Manager (TPM) within the Americas Professional Services and Global Practices Organization. This internship provides a unique chance to develop valuable skills...

  • Principal Technical Program Manager

    2 weeks ago

    Lexington, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • Principal Technical Program Manager

    1 day ago

    Lexington, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • Senior Technical Solutions Specialist

    4 days ago

    Lexington, Kentucky, United States Mimecast North America, Inc. Full time

    Technical Account Manager Role OverviewMimecast North America, Inc. is seeking a highly skilled Technical Account Manager to serve as a vital technical partner, providing guidance and support to ensure customer success. As a Technical Account Manager, you will work closely with assigned customers' IT staff to resolve advanced technical issues, provide expert...

  • Principal Technical Program Manager

    3 weeks ago

    Lexington, Kentucky, United States Xometry Full time

    Job OverviewXometry is seeking a seasoned Principal Technical Program Manager to lead high-impact initiatives that drive the success of our most strategic projects. As a key member of our team, you will partner with senior leadership, engineering, product, and business teams to ensure the successful delivery of large-scale AI/ML initiatives aligned with...

  • Insurance Account Manager

    4 weeks ago

    Lexington, South Carolina, United States Relation Insurance Inc Full time

    Account Manager RoleAt Relation Insurance Inc., we are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing client relationships and strategically assisting with technical and complex insurance needs. You will have full binding authority with various insurance companies and remain...

  • Lead Accounting Manager

    1 week ago

    Lexington, United States UnitedHealth Group Full time

    At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and...

  • Mining Industry Account Manager

    3 weeks ago

    Lexington, Kentucky, United States Amplify Recruiting Full time

    Job Title: Account Manager for Mining IndustryWe are seeking an experienced Account Manager to join our team in the mining industry. As an Account Manager, you will be responsible for developing and maintaining relationships with our customers, identifying new business opportunities, and driving sales growth.**Key Responsibilities:*** Develop and execute...