Insurance Account Manager
1 week ago
At Relation Insurance Inc., we are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing client relationships and strategically assisting with technical and complex insurance needs. You will have full binding authority with various insurance companies and remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.
Key Responsibilities
- Serves as main point of contact for the client, addressing questions and providing guidance on appropriate coverage changes and/or contractual requirements.
- Assists with the strategic design of insurance plans for clients with little to no supervision.
- Acts as field underwriter and authorized representative of the insurance carriers to determine whether or not coverage should be bound.
- Strategically assists in the remarketing of renewals to ensure a high level of account retention.
- Oversees the preparation of proposals for the client, including submissions, loss evaluations, and risk analysis to ensure timely and accurate quotations and policies.
- Prepares summaries of insurance and schedules, supporting client needs by accurately producing binders, certificates, policies, endorsements, and other related items.
- Assures policies are accurate and renewed in a timely manner.
- Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team.
- Reviews policy audits and verifies their accuracy, confirming necessary corrections between the client and the carrier.
- Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company's financial equity.
- Stays abreast of industry information, new products, legislation, coverage, and technology to continuously improve knowledge, performance, and services to clients.
- Recommends process improvements as needed.
- Quickly identifies and resolves complex client service issues.
- 3-5 years' account management experience in the insurance industry in personal lines of coverage is required.
- Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
- Excellent customer service skills are a must.
- Ability to work independently and as part of a team.
- In-depth understanding of advanced personal lines of coverage with the ability to advise clients concerning their complex insurance needs.
- Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
- Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
- Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
- Must have a valid driver's license, the ability to travel to client sites, and a reliable source of transportation.
- Competitive pay.
- A safe and healthy work environment provided by our robust benefit program, including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more.
- Career advancement and development opportunities.
- Paid training and continuing education to obtain/maintain your insurance license.
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