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FreeSwitch Expert with IVR

2 months ago

Austin, United States Tekgence Full time

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

5+ years of experience working with FreeSWITCH and IVR systems.

Proven experience in integrating telephony systems with Genesys platforms.

Technical Skills:

Deep understanding of VoIP protocols (SIP, RTP) and telephony systems.

Proficiency in FreeSWITCH, including module development and configuration.

Experience with IVR design and development, including voice scripting and call flow design.

Familiarity with Genesys contact center solutions and integration best practices.

Strong programming skills in languages such as C, C++, Lua, or Python.

Other Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Detail-oriented with a commitment to delivering high-quality solutions.

Preferred Qualifications:

Certifications in FreeSWITCH or Genesys technologies.

Experience with cloud-based telephony solutions and SIP trunking providers.

Knowledge of additional telephony platforms and protocols.