Assistant Housing Coordinator

2 weeks ago

Denver, United States University of Denver Full time

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students' learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division's strategic priorities are: Enrich the holistic student experience Elevate & Embed diversity, equity & inclusion Engage purposeful partnerships Enhance staff development, learning & wellbeing Enact sustainable practices & operations SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Common Department Summary The Housing and Residential Education staff at the University of Denver provides housing and support services for 3000+ students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student. Position Summary Under the supervision of Housing Coordinator, the Assistant Housing Coordinator provides administrative support for Housing & Residential Education (HRE), supports various housing processes, and triages outreach from students, parents, families, and campus partners. The Assistant Housing Coordinator primarily provides administrative support to the Residential Operations team by assisting with occupancy management, facilitating room changes, assisting room assignments, and meal plan administration. Administratively, the Assistant Housing Coordinator can additionally expect to respond to telephone calls, emails, and in-person inquiries, manage and resolve complaints, refer stakeholders to appropriate campus resources, and provide clarity about the HRE's policies and This is a temporary, non-benefited position not to exceed 1,000 hours in a calendar year. Essential Functions Residential Operations & Administrative Support Assists with maintaining open spaces, housing assignments, room changes, administrative records, occupancy reports, and related correspondence as appropriate. Assists with the administration of meal plans and meal plan changes. Assists with the implementation of housing processes such as early arrivals, room selection/assignment, spring-to-summer and summer-to-fall transitions, and move-in. Assists the Residential Operations team on projects and assignments related to facilities, Conference & Events Services, Fraternity & Sorority Life, and/or housing operational processes as needed. Monitor and respond to inquiries made to the department's email accounts, including the main departmental account and housing assignments account. Develop understanding and utilize departmental software, including StarRez, to accurately respond to and document inquiries. Stakeholder Relations Maintain a high level of communication and customer service with campus partners and stakeholders, including students, parents, and families, and external sources. Triage communication and concerns from students and stakeholders, deescalating and referring as appropriate. Refer students and stakeholders to appropriate campus partners and resources. Departmental Responsibilities Attend events and programs sponsored by the epartment and/or the Division of Student Affairs and Inclusive Excellence, including those that periodically occur on weekends and evenings. Other duties as assigned. Knowledge, Skills and Abilities Ability to become familiar with housing software systems, such as, StarRez and Microsoft Office suite. Attention to detail, with a highly organized approach to data/project management. Understanding regarding university housing, and front desk operations. Ability to analyze and interpret data, processes, and needs based on limited information; research and communicate solutions. Strong written and verbal communication skills. Excellent collaboration and interpersonal skills along with the ability to work with a diverse population of administrators, faculty, staff, students and external constituents. Required Qualifications Demonstrated record of building collaborative partnerships with colleagues

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