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IT Systems Administrator
3 months ago
The IT Administrator will be responsible for ensuring the smooth operation of an organization's IT infrastructure, supporting end-users, and safeguarding the organization's digital assets and data. The IT Systems Administrator will report directly to the IT Director.
ACTIVITIES/TASKS/SCOPE
VMWare Server Management:
· Deploy, configure, and maintain VMWare servers to support various business applications
· Monitor server performance
· Implement backup and disaster recovery strategies for VMWare environments
SAN Administration:
· Manage SAN storage arrays, including provisioning, monitoring, and optimizing storage resources
· Implementing data protection mechanisms and ensuring high availability of storage systems
· Collaborating with other teams to ensure seamless integration of storage solutions with business applications.
Windows Support and Patching:
· Provide support for Windows-based systems, including desktops, servers, and Active Directory infrastructure
· Manage Windows patching and updates to ensure system security and compliance
· Perform upgrades and migrations of Windows systems as needed
Security Updates and Vulnerability Management:
· Identify and address security vulnerabilities in IT infrastructure components
· Implement security updates and patches to mitigate potential risks
· Conduct regular security assessments and audits to ensure compliance with industry standards and regulations
Ticket Management and Troubleshooting:
· Respond to IT support tickets promptly and resolve issues efficiently
· Document troubleshooting steps and maintain accurate records of incidents and resolutions
Email Administration:
· Manage email systems, including Microsoft Exchange or Office 365
· Configure email accounts, distribution lists, and security settings
· Troubleshoot email-related issues and provide technical support
PowerShell Scripting and Automation:
· Develop PowerShell scripts to automate routine tasks and streamline IT operations
· Create custom scripts for system monitoring, reporting, and configuration management
· Continuously improve automation workflows to enhance efficiency and productivity
Preferred but not required:
Networking:
· Configure and maintain networking devices, including firewalls, switches, and routers
· Troubleshoot network issues and optimize network performance
PERFORMANCE MEASURES
· Customer satisfaction.
· Yearly evaluation and comparison to set annual goals.
COMPETENCIES
· Customer-oriented and cool-tempered
· Proven experience as ahelp desk technicianor other customer support role
· Tech savvy with working knowledge of office automation products, databases, and remote control
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and resolve basic technical issues
· Excellent communication skills
· Proficient in English
· Contributing to Team Success.
· Ability to appropriately manage workload (Time Management)
· Communication
EDUCATION/EXPERIENCE
· A history of providing exceptional customer service to a diverse group of customers.
· 5+ years of experience.
CERTIFICATION/OTHER SKILLS AND ABILITIES
· Good problem-solving skills.
· Deductive reasoning.
· Time management.
· Good verbal, nonverbal and written communication skills
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Keyboarding/typing.
· Ability to lift heavy weight up to 60lbs.
· Ability to read effectively from a computer screen and/or a paper copy.
· Ability to effectively verbally communicate.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Work is mainly performed in an office environment. Occasional visits to construction sites/offices may
be required. Travel up to 20% may be required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)