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Senior Business Systems Analyst- Hotel Operations Guest Experience Technology

1 month ago

Bethesda, United States Marriott Full time
Job Number 23053450
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Senior Business Systems Analyst leads analysis efforts and/or functions as a techno-functional expert.  This role collaborates with client and information technology organizations to lead the definition of functional requirements and functional designs of creative solutions that will support the clients’ strategy and future business goals.  This includes partnership with business stakeholders and close collaboration with Technology Product and Engineering team members.

The Senior Business Analyst supports the Hotel Operations Product organization in clarifying functional requirements and functional design.  The candidate performs independent research to proactively identify and analyze future opportunities and emerging solutions to drive improvement.  

CANDIDATE PROFILE

Education and Experience

Required:

  • 7+ years’ experience in information technology application design or development
  • 4+ years’ experience in business systems analysis or project management on software development projects
  • 4+ years’ experience with converting business needs into technology requirements and working within Technology to manage the execution of projects
  • Undergraduate degree or equivalent experience/certification
  • Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)
  • Experience with project management tools such as JIRA and Confluence
  • Experience facilitating requirements analysis and functional design working sessions
  • Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice
  • Experience with business process re-engineering
  • Strong problem-solving and analytical skills
  • Ability to get into the technical weeds to come to a solution
  • Excellent communicator, both written and spoken

Preferred:

  • Familiarity with hospitality industry applications and processes
  • Familiarity with and background in Salesforce-based custom applications
  • Ability to manage and work with on-shore and off-shore service providers
  • Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

CORE WORK ACTIVTITES

Technical Leadership

  • Facilitates business requirements analysis and functional design work sessions including creating business presentations, communications, and documentation
  • Lead functional design including demonstrations to stakeholders to validate approach
  • Identifies creative solutions to business requirements, analyzes the strengths and weaknesses of alternatives, and provides recommendations
  • Works with external vendors and analogous companies to obtain additional insights, approaches, and demonstrations of solutions
  • Collaborates with the client organization including business analysts in the client organizations
  • Document functional, integration, and testing requirements as well as SLAs and operating level agreements
  • Leads technology cost/resource estimates and input to business cases
  • Work with the Technology Product organizations during development to address functional requirements and functional design clarifications
  • Provide expertise and update multi-year technology roadmaps
  • Provide expertise to training and field support groups as appropriate before new releases go-live
  • Identifies opportunities to enhance the business partnership and planning processes
  • Trains and/or mentors other team members, and peers as appropriate

Technology Governance

  • Follows all defined technology standards and processes (i.e. Technology Governance, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
  • Participates in technical evaluation process when assessing additions or changes to defined technology standards

MANAGEMENT COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  •  Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?