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Lead Business Systems Analyst
2 months ago
Job Category Information Technology
Position Type Management
ROLE SUMMARY
The Lead Business Systems Analyst serves as a pivotal figure in analysis initiatives and acts as a techno-functional specialist. This position collaborates with both client and IT teams to spearhead the articulation of functional requirements and innovative designs that align with the clients' strategic vision and future objectives. This role necessitates a partnership with business stakeholders and close cooperation with Technology Product and Engineering teams.
The Lead Business Analyst aids the Hotel Operations Product team in elucidating functional requirements and design specifications. The individual engages in independent investigations to proactively discover and evaluate future prospects and emerging technologies that can enhance operational efficiency.
CANDIDATE PROFILE
Education and Experience
Essential:
- 7+ years of experience in IT application design or development
- 4+ years of experience in business systems analysis or project management within software development
- 4+ years of experience translating business needs into technology specifications and collaborating with IT to oversee project execution
- Bachelor's degree or equivalent experience/certification
- Familiarity with Agile Development methodologies and tools (CSPO or CSM certification is advantageous)
- Experience with project management tools such as JIRA and Confluence
- Proficient in facilitating requirements analysis and functional design workshops
- Ability to identify and assess alternative solutions to complex business challenges and provide informed recommendations
- Experience in business process re-engineering
- Strong analytical and problem-solving capabilities
- Ability to delve into technical details to derive solutions
- Exceptional communication skills, both verbal and written
Preferred:
- Knowledge of hospitality industry applications and processes
- Experience with Salesforce-based custom applications
- Ability to manage relationships with both on-shore and off-shore service providers
- Familiarity with existing information architecture and application portfolio
CORE WORK ACTIVITIES
Technical Leadership
- Facilitates analysis of business requirements and functional design sessions, including the creation of presentations and documentation
- Leads functional design efforts, including stakeholder demonstrations to validate approaches
- Identifies innovative solutions to business needs, evaluating the pros and cons of alternatives and offering recommendations
- Collaborates with external vendors and industry peers to gain insights and demonstrations of solutions
- Works closely with client organizations, including business analysts
- Documents functional, integration, and testing requirements, as well as service level agreements
- Leads technology cost/resource estimations and contributes to business cases
- Collaborates with Technology Product teams during development to clarify functional requirements and designs
- Provides expertise and updates on multi-year technology roadmaps
- Offers guidance to training and support teams prior to new releases
- Identifies opportunities to enhance business partnerships and planning processes
- Mentors and trains team members and peers as appropriate
Technology Governance
- Adheres to established technology standards and processes, providing feedback for improvements as necessary
- Participates in technical evaluations when assessing changes to technology standards
MANAGEMENT COMPETENCIES
Leadership
- Communication - Effectively conveys information and ideas in an engaging manner through various methods.
- Leading Through Vision and Values - Maintains the organization's vision and values at the forefront of decision-making.
- Managing Change - Proactively manages change processes, removing barriers and serving as a role model.
- Problem Solving and Decision Making - Identifies issues and opportunities, evaluates alternatives, and chooses effective solutions.
- Professional Demeanor - Exhibits confidence and respect, representing the company in alignment with its values.
- Strategy Development - Develops business plans by evaluating opportunities for positive outcomes.
Managing Execution
- Building a Successful Team - Utilizes interpersonal skills to foster team cohesion and engagement.
- Strategy Execution - Ensures effective execution of business plans to maximize customer satisfaction and profitability.
- Driving for Results - Sets high performance standards and proactively drives towards achieving goals.
Building Relationships
- Customer Relationships - Develops relationships based on understanding customer needs and service standards.
- Global Mindset - Supports diverse employees and partners, leveraging differences for innovation.
- Strategic Partnerships - Cultivates collaborative relationships with colleagues and business partners.
Generating Talent and Organizational Capability
- Developing Others - Encourages the development of skills and capabilities in others.
- Organizational Capability - Adapts work processes to best support organizational goals.
Learning and Applying Professional Expertise
- Continuous Learning - Actively seeks learning opportunities and applies new knowledge.
- Technical Acumen - Utilizes professional skills to manage operations and innovate solutions.
- Business Acumen - Applies business information to manage operations effectively.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
