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Rotational Engineer

1 month ago

Brooklyn, United States Visron Technical Full time

Our Client is a large bank headquartered in Cleveland, Ohio, Our Client is one of the largest banks in the United States. The Banks customer base spans retail, small business, corporate, commercial and investment clients. The Client maintains over 1,000 branches and over 40,000 ATMs.

As an NFS Engineer at, your mission is to deliver exceptional support to all employees. You'll play a vital role in resolving support requests, ensuring customer satisfaction, and maintaining seamless service delivery. From deploying IT assets to employees to providing hands-on deskside support for computer hardware and software, you'll be at the forefront of technology solutions. Collaborating with various lines of business across the bank, you'll contribute to a thriving IT ecosystem. Responsibilities

  • Imaging, Configuration, and Troubleshooting: You'll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
  • Documentation and Reporting: As an engineer, you'll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
  • Solution-Oriented Approach: You'll actively engage with clients, working together to devise innovative solutions that enhance services. Your ability to think critically and propose improvements will be highly valued.
  • Stay Current with Technology: The ever-evolving tech landscape demands that you stay informed about the latest technologies Key offers. Your curiosity and adaptability will drive success.
  • On-Site Presence: This role is not remote. You'll be based either at Key Tower or 4900 Tiedeman, ensuring a strong on-site presence.
Required Skills
  • Experience: A minimum of 5 years in technical support within a computer support environment. However, we'll consider less time if you demonstrate a natural aptitude for the role.
  • Education: An associate degree in computer science and/or business, or equivalent work experience.
  • Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
  • Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.
Essential Job Functions
  • Platform Support: Engage in supporting Key's computer platforms across corporate, campus, and data center locations.
  • Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.
  • Asset Management: Track corporate IT assets throughout their lifecycle.
  • Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.
  • This role offers a dynamic blend of technical expertise, customer interaction, and problem-solving.


Job Requirements