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Site Reliability Engineer I-V
2 months ago
Job Description - Site Reliability Engineer I-V (2400118)
Site Reliability Engineer I-V
-
(
2400118
)
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
Ensures the reliability and stability of assigned platforms, systems, and applications. Completes technical tasks, troubleshoots issues, provides off hours support (on-call) as a part of a rotation, under frequent supervision. Works towards specializing in an assigned area(s).
Ensures reliability and stability of assigned platforms and systems. Completes technical tasks, troubleshoots issues, provides input on methods and systems, provides off hours support (on-call) as a part of a rotation, under general supervision.
Ensures reliability and stability of assigned platforms and systems as a highly trained and experienced technology expert on host platform(s). Completes complex technical tasks, leads projects, troubleshoots issues, research new methods and systems, provides off hours support (on-call) as a part of a rotation, all under minimal supervision
Acts as a highly trained and experienced technology expert on host platform(s) to ensure reliability and stability of the assigned platforms and systems. Completes technical tasks (complex and otherwise), leads projects, mentors’ others, troubleshoots issues, research new methods and systems, provides off hours support (on-call) as a part of a rotation, all under minimal supervision
Acts as a highly trained and experienced technology expert on host platform(s) to ensure reliability and stability of the assigned platforms and systems. Completes technical tasks (complex and otherwise), leads projects, mentors’ others, troubleshoots issues, research new methods and systems, provides off hours support (on-call) as a part of a rotation, all under minimal supervision
Responsibilities
Completes service requests and maintenance support in a timely manner.
Learns assigned technology platforms through direct interaction with coworkers, approved training classes and management directed activities.
Documents system information and creates reports as directed by supervision.
Optimizes work performance through teamwork and a strong commitment to customer service.
Responds to outages with appropriate levels of communication, time commitment and problem-solving techniques to ensure high availability of host systems and related applications.
Communicates issues, delays, and outages to departmental management
Assists with configuration management.
Participates in a rotational on-call schedule
Performs other duties as assigned.
Completes service requests and maintenance support in a timely manner.
Documents the use of new features and procedures to improve server host systems and security operations.
Assists with configuration management and change control of host systems.
Assists with implementing host systems upgrades and expansions without adversely affecting systems availability.
Cross trains 1st/2nd level host systems support persons.
Ensures availability of host systems and related applications.
Communicates issues and outages to direct management and peers through evaluating, implementing, maintaining, and improving host systems management tools.
Ensures host systems security and supports peers with security issues.
Participates as resource in Severity Level 1 and Crit Sit situations.
Participates in a rotational on-call schedule.
Performs other duties as assigned.
Provides consultation to non-system administrators, the development team and infrastructure team with the design and support of host systems with client and internal applications by actively participating in client and internal project meetings.
Manages configuration and change control of host systems.
Communicates system trends, issues and outages to management and peers by evaluating, implementing, maintaining, and improving host systems management tools.
Analyzes, designs, and implements host systems upgrades and expansions accurately without adversely affecting systems availability.
Mentors’ 1st/2nd level host systems support persons by addressing issues, questions, and problems.
Participates as resource in Severity Level 1 and Crit Sit situations.
Communicates issues and outages to direct management and peers through evaluating, implementing, maintaining, and improving host systems management tools.
Ensures host systems security and supports peers with security issues.
Performs other duties as assigned.
Provides consultation for non-system administrator, development team and infrastructure teams with the design and support of host systems with client and internal applications.
Analyzes, designs, and implements host systems upgrades and expansions accurately without adversely affecting systems availability.
Communicates system trends, issues and outages to management and peers through evaluating, implementing, maintaining, and improving host systems management tools.
Optimizes client and internal satisfaction through teamwork and a strong commitment to customer service.
Mentor 1st/2nd/3rd level host systems support persons by addressing issues, questions, and problems.
Serve as lead advisor in Severity Level 1 and Crit Sit situations.
Manages configuration and change control of host systems.
Responsibility for host systems security and support to peers with security issues.
Performs other duties as assigned.
Provides consultation for non-system administrator, development team and infrastructure teams with the design and support of host systems with client and internal applications.
Analyzes, designs, and implements host systems upgrades and expansions accurately without adversely affecting systems availability.
Communicates system trends, issues and outages to management and peers through evaluating, implementing, maintaining, and improving host systems management tools.
Optimizes client and internal satisfaction through teamwork and a strong commitment to customer service.
Mentor 1st/2nd/3rd level host systems support persons by addressing issues, questions, and problems.
Serve as lead advisor in Severity Level 1 and Crit Sit situations.
Manages configuration and change control of host systems.
Responsibility for host systems security and support to peers with security issues.
Performs other duties as assigned.
Qualifications
Education and Experience
Bachelors degree in Computer Science or a related technical field or an equivalent combination of education and experience.
1 year of enterprise host systems administration experience, host configuration management, and production support.
Experience working cooperatively and communicating effectively with management, colleagues, and end-users in a customer service driven environment.
Technical Skills and Knowledge:
Knowledge of system hardware on supported platform: Mainframe, Unix, AS/400 and/or x86 hardware. REFER to Technical Qualification Document for platform specific technical requirements.
Knowledge of operating system architecture, design, and concepts on supported platform: zOS, AIX, Linux, AS/400, and/or Windows.
Ability to test and document the use of new features and procedures to improve host systems and security operations.
Ability to document and review host requirements.
Education and Experience:
Bachelors degree in Computer Science or a related technical field or an equivalent combination of education and experience.
2 years of enterprise host systems administration experience, host configuration management, and production support.
Experience with enterprise host system installations; including issues such as environmental, power management, space management, density, cable routing, etc.
Professional Certification(s):
Working toward relevant host systems certifications are preferred, such as: A+ Security, Linux+, VCP, CCA, HP ASE, MCP, MCTS, IBM Certified System Administrator (AIX, iSeries, WebSphere) and/or VMWare System Certification.
Technical Skills and Knowledge:
Knowledge of system hardware on supported platform: Mainframe, Unix, AS/400 and/or x86 hardware.
Knowledge of operating system architecture, design, and concepts.
Ability to research for the next generation of hardware/software platforms.
Ability to test and document the use of new features and procedures to improve server host systems and security operations.
Ability to handle the lead technical role in at least 1-2 concurrent projects with supervision.
Education and Experience
Bachelors of Science in Computer Science or a related technical field or an equivalent combination of education and experience.
4 years of enterprise host system administration experience, host configuration management and production support.
Experience designing enterprise host server systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, high availability, security, and other factors.
In-depth experience with operating system architecture, design, concepts, analysis, host system hardware and LPAR/virtualization fundamentals.
Professional Certification(s):
Working toward relevant host systems certifications preferred, such as: A+ Security, Linux+, VCP, CCA, HP ASE, MCP, MCTS, IBM Certified System Administrator (AIX, iSeries, WebSphere) and/or VMWare System Certification.
Technical Skills and Knowledge:
Ability to research and develop systems and security specifications for the next generation of hardware/software platforms.
Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
Ability to evaluate system architecture and design.
Ability and initiative to learn about new technologies, hardware and software products and relate to how the new services would benefit the enterprise.
Education and Experience
Bachelors of Science in Computer Science or a related technical field or an equivalent combination of education and experience.
6 years of enterprise host systems administration experience, host configuration management and production support.
In-depth experience with operating system architecture, design, concepts, analysis, host system hardware and LPAR/virtualization fundamentals.
Experience designing enterprise host server systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, high availability, security, and other factors.
Professional Certification(s):
For distributed host systems, certifications are required in 1 area such as: A+ Security, Linux+, VCP, CCA, HP ASE, MCSE, or MCITP (with defined certification track). For other platforms, a relevant system certification such as IBM Certified System Administrator (AIX, iSeries, WebSphere) and/or VMWare System Certification. 2 certifications preferred.
Technical Skills and Knowledge:
Ability to manage multiple tasks in a time-critical production environment. Ability to lead projects with several enterprise teams. Must be able to handle the lead role in 3 or more concurrent projects.
Ability to research and develop systems and security specifications for the next generation of hardware/software platforms.
Ability to design, test, and document the use of new features and procedures to improve server systems and security operations.
Ability to gather, interpret, document, evaluate, and design architectural system requirements.
Education and Experience
Bachelors of Science in Computer Science or a related technical field or an equivalent combination of education and experience.
8 years of enterprise host systems administration experience, host configuration management and production support.
Advanced In-depth experience with operating system architecture, design, concepts, analysis, host system hardware and LPAR/virtualization fundamentals.
Experience designing enterprise host server systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, high availability, security, and other factors.
Professional Certification(s):
For distributed host systems, certifications are required in 1 area such as: A+ Security, Linux+, VCP, CCA, HP ASE, MCSE, or MCITP (with defined certification track). For other platforms, a relevant system certification such as IBM Certified System Administrator (AIX, iSeries, WebSphere) and/or VMWare System Certification. 2 certifications preferred.
Technical Skills and Knowledge:
Ability to manage multiple tasks in a time-critical production environment. Ability to lead projects with several enterprise teams. Must be able to handle the lead role in 3 or more concurrent projects.
Ability to research and develop systems and security specifications for the next generation of hardware/software platforms.
Ability to design, test, and document the use of new features and procedures to improve server systems and security operations.
Ability to gather, interpret, document, evaluate, and design architectural system requirements.
Medical Mutual is looking to grow our team We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
Top Workplace in Northeast Ohio. Year after year we've received this recognition
On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes
On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
Business Casual attire
Excellent Benefits and Compensation:
Competitive compensation plans
Employee bonus program
401(k) with company match and an additional company contribution
Excellent medical, dental, vision, and disability insurance
An Investment in You:
Career development programs and classes
Mentoring and coaching to help you advance
Education reimbursement up to $5K per year
About Medical Mutual:
We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
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