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Account Executive, New Accounts

4 months ago

Dublin, United States OCLC Full time
You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world.  OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Account Executive, New Accounts is responsible for signing new-account library contracts in an assigned territory. The Account Executive, New Accounts will prospect and acquire new accounts and manage their content purchases to maximize revenue. Effective communication with prospects and customers is required, along with prospecting, time management and closing skills.

Responsibilities

  • Achieve quarterly and annual sales targets for new cloudLibrary contracts.
  • Consistently generate appropriate outreach call volume to achieve sales targets.
  • Work directly with library prospect customers via telephone and email to describe cloudLibrary and/or services to identify new selling opportunities;
  • Demonstrate cloudLibrary apps and tools remotely using webinar tools
  • Determine multi-level library decision maker contacts through research and pre-call planning;
  • Ensure customer information and transaction details are accurate and current in CRM;
  • Immediately respond to customer emails and phone calls and facilitate meeting coordination;
  • Follow-through on all commitments to ensure 100% customer satisfaction in the sales process;
  • Utilize company approved materials to deliver sales presentations via webinar;
  • Meet and/or exceed department metrics and goals;
  • Execute a strategic, efficient and high touch activity cadence via phone and email.
  • Maintain accurate daily record of sales activity using Salesforce CRM;
  • Partner with additional sales teams to create leads for new cloudLibrary customers;
  • Ensure Client satisfaction with the company by coordinating with other company teams.

Qualifications

  • Bachelor’s Degree from an accredited college/university in Business or related field, preferred but not required
  • 4+ years direct sales (inside and/or outside) experience
  • Experience in Library, K12 or Government sales preferred
  • Proficient with Word, Excel, Outlook, PowerPoint
  • Experience with CRM

Required Skills

  • Library product knowledge helpful
  • Confidence and a positive “can-do” to work within a small yet dynamic team; 
  • Clear communication skills with the ability to work well with colleagues;
  • Ability to think quickly and to react with good business sense to challenging situations;
  • Work collaboratively and efficiently to deliver projects by agreed deadlines;
  • Excellent verbal communications, spelling and grammar;
  • Possesses exceptional attention to detail and is committed to delivering quality output;
  • Able to quickly learn new technology applications, company products and library industry; Must have great analytical ability
  • Self-motivated with a strong work ethic, time management skills and demonstrates a highly committed attitude; 
  • Methodical, organized and accurate, with a very good attention to detail