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Retail Banking Trainer

2 months ago

Salt Lake City, United States BankTalent HQ Full time

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune'sTop Workplaces. Make the leap into a new era of banking. Let us transform your career.

  • Conducts in-person or virtual training sessions for focused on retail banking products, processes and procedures.
  • Assists in locating, administering and delivering training content, modules and programs for new and existing employees to optimize individual and department performance.
  • Assists organization with determining training needs and effective instructional methods.
  • Responsible for maintaining current curriculum to ensure compliance with existing policies and procedures.
  • Schedules and maintains training calendar.
  • Assists with assessing training effectiveness.
  • Creates necessary training materials for classes such as workbooks, job aids, exercises and reference tools.
  • Maintains records on all training provided.
  • Tracks, measures and evaluates the progress and performance of those involved in the training courses.
  • May select and/or develop teaching aids and facilitator reference material as required.
  • Some travel required.
  • Other duties as assigned.

Qualifications

  • Requires a high school degree and 1+ years of experience in training methods and practices, writing, communications development or other directly related experience.
  • Experience with retail banking processes, procedures, and products.
  • Some experience in course development preferred.
  • A combination of education and experience may meet qualifications.
  • Working knowledge of training techniques, practices and methodology.
  • Knowledge of retail banking processes, procedures, and practices.
  • Knowledge of banking products and services.
  • Knowledge of curriculum development, processes and procedures a plus.
  • Ability to write/rewrite training materials.
  • Good presentation and people skills.
  • Must have good computer, time management and effective communication skills, both verbal and written.
  • Ability to conduct and facilitate training courses.
  • Ability to evaluate, track and analysis training effectiveness.

Benefits:

  • Medical, Dental and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products