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Retail Banking Trainer

1 month ago

Salt Lake, Utah, United States BankTalent HQ Full time
Transform Your Career with BankTalent HQ

Zions Bank is committed to being the premier employer of choice, and we're seeking a talented Retail Banking Trainer to join our team.

As a key member of our training team, you will be responsible for delivering high-quality training sessions to our employees, focusing on retail banking products, processes, and procedures. Your expertise will help us maintain our position as a leader in the industry.

Key Responsibilities:

  • Conduct in-person or virtual training sessions for retail banking products, processes, and procedures.
  • Assist in locating, administering, and delivering training content, modules, and programs for new and existing employees.
  • Determine training needs and effective instructional methods.
  • Maintain current curriculum to ensure compliance with existing policies and procedures.
  • Schedule and maintain training calendars.
  • Assess training effectiveness.
  • Create necessary training materials for classes, such as workbooks, job aids, exercises, and reference tools.
  • Maintain records on all training provided.
  • Track, measure, and evaluate the progress and performance of those involved in the training courses.
  • Select and/or develop teaching aids and facilitator reference material as required.

Requirements:

  • High school degree and 1+ years of experience in training methods and practices, writing, communications development, or other directly related experience.
  • Experience with retail banking processes, procedures, and products.
  • Some experience in course development preferred.
  • A combination of education and experience may meet qualifications.
  • Working knowledge of training techniques, practices, and methodology.
  • Knowledge of retail banking processes, procedures, and practices.
  • Knowledge of banking products and services.
  • Knowledge of curriculum development, processes, and procedures a plus.
  • Ability to write/rewrite training materials.
  • Good presentation and people skills.
  • Must have good computer, time management, and effective communication skills, both verbal and written.
  • Ability to conduct and facilitate training courses.
  • Ability to evaluate, track, and analyze training effectiveness.

Benefits:

  • Medical, Dental, and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits, including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products