Associate Account Manager

3 weeks ago

Portsmouth, United States Bottom Line Full time
Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team

The Role

We are looking for a dynamic and innovative Associate Account Manager to join our team in Portsmouth, NH

In this role, you are responsible for enriching the customer experience throughout our client for life cycle and driving account expansion through consultative, proactive engagement strategies in your assigned portfolio of clients.

Additionally, you will lead your Clients to their desired outcomes and demonstrate the value of the strategic partnership with Bottomline Technologies. You will measure, monitor, and drive the adoption, health, and revenue growth of your Clients throughout their journey, being the primary engagement point for Monthly and Quarterly reviews, as well as resolving any challenges and issues. You will work cross functionally to ensure Paymode-X teams are executing to enable your clients' success. Finally, working closely with Sales, you will identify opportunities to expand clients by positioning and recommending additional products, solutions and services that will maximize their value from Bottomline.

How you'll contribute:
  • Manage Clients to Successful Outcomes
    • Manage Paymode-X clients to drive revenue growth, establishing and maintaining relationships to become a trusted advisor.
    • Execute Monthly and Quarterly reviews, including status of value realization, identifying areas of opportunity, and resolving open issues and challenges; as needed, conduct more frequent checkpoints and meetings depending on the phase of the client journey.
    • Bring your experience with success plan best practices to align our Clients' business goals and objectives with Bottomline's products, solutions, and services.
    • Leverage and enhance the use of data to analyze and drive Client usage, transaction volume, vendor enrollment, and other important health metrics
    • Develop relationships with C-level executives within your client organizations to enhance the overall relationship, client stickiness, account expansion.
    • Collaborate closely with Sales to drive new business within existing Clients by providing insights into goals, pain points, and key initiatives.
    • Understand and present product roadmap highlights to Clients, articulating how the investments and innovations translate to business value.
    • Ensure our Clients understand and take advantage of best practices through content, webinars, and other thought leadership.
    • Defend against competition while identifying and mitigating any churn risk.
  • Develop Deep Understanding of Client Base & Paymode-X
    • Understand and be able to articulate the Paymode-X solutions, key Client use-cases, product features and releases
    • Understand the Vendor Enrollment process, identifying areas for improvement and collaboration that will drive efficiency and higher enrollment rates.
    • Understand your Clients' businesses, markets, challenges, and opportunities
  • Collaborate with Key Internal Stakeholders
    • Advocate on behalf of Clients within all Paymode-X teams, collaborating across sales, vendor enrollment, marketing, product management, implementation services, operations, support, and executive leadership teams.
    • Serve as an effective Client advocate for product direction within Paymode X, communicating key Client needs, requirements, and expected impact, while connecting Clients with our product team as necessary and facilitating enrollment in beta programs, as appropriate.
    • Document and share stories and references with Marketing about successful clients and Paymode-X's impact on their business, automation, security, etc., while also working with Marketing on targeted messaging and content, such as whitepapers, videos, collateral and other materials, as requested.
    • Provide regular, recurring communications about the pulse of our Clients to key stakeholders, including directly to our CEO on a weekly basis.
    • Update Salesforce and other business systems in a timely, accurate, and complete manner
If you have the attributes, skills, and experience listed below, we want to hear from you:
  • 4+ years of experience in Client facing roles within sales, success, account management, or professional services in an enterprise SaaS company, with a consultative selling background
  • 1+ years of experience within a SaaS or payments business, in FinTech/Services
  • Experience developing relationships and influencing decision makers
  • Proven ability to drive sales and/or expansion within prospects and/or existing customers
  • Experience building and executing success plans that drive clients to strategic objectives
  • Process orientation, with a keen focus on Client goal achievement KPI's.
  • Rigorous attention to detail within CRM applications including activity, health and success plans, and opportunity tracking
  • Detailed-oriented, organized with effective time management skills.
  • Listens well, exceptional interpersonal skills and excellent written, presentation and verbal communication skills.
  • Always positive, driven to excel, takes ownership, works collaboratively


#LI-KK1

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

  • Associate Account Manager

    2 weeks ago

    Portsmouth, United States Bottom Line Full time

    Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Associate Account Manager

    2 weeks ago

    Portsmouth, United States Bottom Line Full time

    Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Associate Account Manager

    2 weeks ago

    Portsmouth, United States Bottom Line Full time

    Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Associate Account Manager

    3 weeks ago

    Portsmouth, United States Bottom Line Full time

    Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Accounting Manager

    3 weeks ago

    Portsmouth, United States Rivers Casino Full time

    Job Summary: The Accounting Manager assists the organization in planning and evaluating business processes and strategy by providing accurate and timely financial reporting. The Financial Accounting Manager is also responsible for developing and maintaining accounting policies, practices, and procedures, while at the same time effectively managing financial...

  • Accounting Manager

    4 weeks ago

    Portsmouth, Virginia, United States Rivers Casino Full time

    Job Summary: As a key member of the Rivers Casino team, the Accounting Manager plays a vital role in planning and evaluating business processes and strategy. This position is responsible for providing accurate and timely financial reporting, developing and maintaining accounting policies, practices, and procedures, and effectively managing financial...

  • Accounts Receivable Manager

    2 weeks ago

    Portsmouth, United States Robert Half Full time

    Job DescriptionJob Description1. Responsible for overseeing and supervising all functions of the Accounts Receivable Department. This includes insuring that all third party and client billing is sent out and followed up on in an accurate and timely manner.2. Provides direct supervision and training to A/R Department staff, intake and admissions, managed...

  • Risk Management Associate

    4 weeks ago

    Portsmouth, New Hampshire, United States Bottom Line Full time

    We are seeking a highly skilled Risk Management Associate to join our team at Bottomline. In this role, you will be responsible for authenticating sensitive business and bank account data for Paymode customers by applying investigative and analytical techniques to mitigate risk and fraud.As a Risk Management Associate, you will work in our proprietary...

  • Account Manager

    4 weeks ago

    Portsmouth, New Hampshire, United States Bottom Line Full time

    Why Choose Bottomline?At Bottomline, we're a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.We're looking for passionate individuals to help drive impactful results for our customers. If you're dedicated to delivering exceptional customer experiences and...

  • Account Associate

    4 weeks ago

    Portsmouth, New Hampshire, United States Aileen Dugan - State Farm Agent Full time

    Job OverviewAs a vital member of the Aileen Dugan - State Farm Agent team, the Account Associate - State Farm Agent Team Member plays a crucial role in our daily business operations and customer success. This role involves growing our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. The Account...

  • Account Manager

    4 weeks ago

    Portsmouth, New Hampshire, United States Bottomline Full time

    Drive Client SuccessAs a Client Success Specialist at Bottomline, you will be responsible for enriching the customer experience throughout the client lifecycle and driving account expansion through consultative, proactive engagement strategies in your assigned portfolio of clients.Key Responsibilities:Lead clients to their desired outcomes and demonstrate...

  • Account Manager

    2 weeks ago

    Portsmouth, United States Bottom Line Full time

    Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • Major Accounts Manager

    3 weeks ago

    Portsmouth, United States Sales Search Partners Full time

    Location: The role is based in Stamford, CT, with in-office work required on Mondays and Wednesdays. The rest of the week (Tuesday, Thursday, Friday) is spent on the road. Company Overview: A waste management company dedicated to delivering essential waste solutions while preserving the environment. The company is supported by 2,100 employees and operates a...

  • Risk Management Associate

    4 weeks ago

    Portsmouth, New Hampshire, United States Bottomline Full time

    Transforming Business PaymentsAt Bottomline, we're seeking a skilled Risk Management Associate to join our team in Portsmouth, NH/Hybrid. As a key member of our team, you'll be responsible for authenticating sensitive business and bank account data for Paymode customers by applying investigative and analytical techniques to mitigate risk and fraud.Key...

  • Account Executive

    1 month ago

    Portsmouth, New Hampshire, United States MSC Industrial Direct Full time

    Job Title: Account ExecutiveAt MSC Industrial Direct, we are seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will be responsible for nurturing existing customer relationships and prospecting for new customers to drive sales growth.Key Responsibilities:Penetrate accounts at both the functional and...

  • Personal Lines Account Manager

    3 days ago

    Portsmouth, United States Cross Insurance Full time

    The Cross Family of Agencies welcomes you. We need your talent and expertise. The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities: Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients...

  • Sales Account Strategist

    4 weeks ago

    Portsmouth, New Hampshire, United States Casella Waste Systems Full time

    Job SummaryThe Sales Account Specialist plays a critical role in driving business growth and customer satisfaction for Casella Waste Systems. This position is responsible for developing sales materials, implementing account strategies, and providing exceptional service to municipal business accounts.Key ResponsibilitiesCollaborate with internal teams to...

  • Accounting Technician

    2 months ago

    Portsmouth, United States Southern Ohio Medical Center Full time

    Date Published: 3/24/2024 REPORTING RELATIONSHIPS Reports to:Accounts Payable Manager GENERAL SUMMARY Works under the direct supervision of the Accounts Payable Manager. The Accounting Technician job function is to ensure accurate and timely payment of the SOMC's financial obligations and to assist the Staff Accountants with the production of monthly...

  • Sales Account Specialist

    3 weeks ago

    Portsmouth, United States Casella Waste Systems Full time

    Position Summary The Sales Account Specialist develops sales materials and implements account strategies to support the Resource Solutions Municipal Business Development team in creating additional sales opportunities and ensuring new and existing municipal business accounts receive excellent service and innovative sustainable solutions to meet their unique...

  • Accounts Payable Specialist

    1 month ago

    Portsmouth, Virginia, United States Opal Corporate Office Full time

    Job SummaryWe are seeking a highly organized and self-motivated Accounts Payable Clerk to join our team at Opal Corporate Office in Portsmouth, NH.The successful candidate will be responsible for preparing and accurately processing high-volume full-cycle accounts payable, organizing and filing materials, and updating digital records as needed.This is an...