We have other current jobs related to this field that you can find below

  • Member Service Center Representative II

    2 months ago

    Chelmsford, United States Jeanne D'Arc Full time

    Job DetailsJob Location Billerica Road - Chelmsford, MA Position Type Full Time Salary Range $18.90 - $28.35 Hourly Description Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional...

  • Senior Member Service Center Representative

    2 months ago

    Chelmsford, United States Jeanne D'Arc Full time

    Job DetailsJob Location Billerica Road - Chelmsford, MA Position Type Full Time Salary Range $20.97 - $31.46 Hourly Description Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional...

  • Member Support Center Specialist II

    4 days ago

    Chelmsford, Massachusetts, United States Jeanne D'Arc Full time

    Job OverviewPositionMember Service Center Representative IIEmployment TypeFull TimeCompensation$28.35 HourlyAbout Our OrganizationAt Jeanne D'Arc Credit Union, we are seeking a dedicated Member Service Center Representative II to join our team. This role is pivotal in delivering outstanding service to our members and assisting them in making informed...

  • Member Service Center Representative

    3 months ago

    Chelmsford, United States Jeanne D'Arc Full time

    Job DetailsJob Location Billerica Road - Chelmsford, MA Position Type Full Time Salary Range $17.15 - $25.73 Hourly Description Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional...

  • Customer Service Representative

    4 weeks ago

    Chelmsford, United States Metro Medical Full time

    Job DescriptionJob DescriptionImmediately hiring Part Time Call Center Agents at Metro Medical!Through our dedicated Customer Service Representatives at Metro Medical, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference...

  • Experienced Member Support Specialist

    4 days ago

    Chelmsford, Massachusetts, United States Jeanne D'Arc Full time

    Job OverviewPosition SummaryJoin our team as a Senior Member Service Center Representative at Jeanne D'Arc Credit Union. In this pivotal role, you will serve as the primary liaison for our members, assisting them with a variety of transactions and services via telephone. Your commitment to delivering outstanding member service will be essential as you guide...

  • Client Service Representative

    2 months ago

    Chelmsford, United States ZOLL Medical Full time

    **Client Service Representative** **Location: Chelmsford, MA** **Resuscitation** ZOLL Medical Corporation (En-Pro Management) created a unique and comprehensive approach to the design, implementation, and ongoing maintenance of AED (Automated External Defibrillator) Programs that is proven worldwide. ZOLL is the industry expert in understanding and...

  • Technical Services Lead

    1 month ago

    Chelmsford, United States firstPRO Full time

    The Team Lead, Technical Services will lead and supervise the Technical Services Tier II team with front-line technical support, escalated situations, scheduling, individual coaching and development, conflict resolution, performance management and reviews, team event planning, and other duties as necessary.What you’ll do here as Team Lead, Technical...

  • Technical Services Lead

    1 month ago

    Chelmsford, United States firstPRO Full time

    The Team Lead, Technical Services will lead and supervise the Technical Services Tier II team with front-line technical support, escalated situations, scheduling, individual coaching and development, conflict resolution, performance management and reviews, team event planning, and other duties as necessary.What you’ll do here as Team Lead, Technical...

  • Culinary Service Team Member

    4 days ago

    Chelmsford, Massachusetts, United States PR Management Corp Full time

    Culinary Service Team MemberJob Number: 4280Category: Food Service AssociateLocation: Not SpecifiedAs a Culinary Service Team Member, your positive attitude and friendly nature will contribute to creating an inviting atmosphere for customers seeking quality meals and a comfortable dining experience.PR Management Corp operates as a leading franchisee of...

  • Service Team Member

    2 months ago

    Chelmsford, United States Michaels Stores Full time

    Store - BOS-CHELMSFORD, MA We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver friendly customer service, help...

  • Customer Service Representative

    1 month ago

    North Chelmsford, United States Molly Maid Full time

    Grow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we'll celebrate milestones as a team and have fun in the process! - Communicate with customers and leads in a friendly, p Customer Service Representative, Customer Service, Representative, Retail

  • Guest Services Team Member

    11 hours ago

    Chelmsford, Massachusetts, United States Fishbones Full time

    Position OverviewFishbones is seeking dedicated individuals to join our team as servers and bartenders in a vibrant, upscale casual dining environment specializing in seafood. Candidates with prior experience are highly preferred. While full-time availability is advantageous, we are open to accommodating flexible schedules for the right individuals.This...

  • Customer Service Representative/Admin

    2 days ago

    Chelmsford, United States VILLAGE Inc Full time

    ​ ​ ​ Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy.  The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. Who We Are In business for over a decade,...

  • Customer Service Representative/Admin

    4 weeks ago

    Chelmsford, United States Village Services Corporation Full time

    Job DescriptionJob Description​ ​​Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy.  The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.Who We AreIn business...

  • Customer Service Representative/Admin

    3 weeks ago

    Chelmsford, United States VILLAGE Inc Full time

    Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. Who We Are In business for over a decade, Village Home Services...

  • Customer Service Representative/Admin

    2 days ago

    Chelmsford, United States VILLAGE Inc Full time

    ? ? ? Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy. The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. Who We Are In business for over a decade, Village Home...

  • Quality Engineer II

    2 months ago

    Chelmsford, United States Teleflex Full time

    Position Summary The Quality Engineer II will be responsible for cross-functional quality assurance, quality management/compliance, quality control, and activities associated with all Teleflex products and processes with a focus on manufacturing activities. In support of Corporate Quality Objectives, the incumbent will contribute, manage, and drive...

  • Customer Service Representative/Operations Coordinator

    11 hours ago

    Chelmsford, Massachusetts, United States VILLAGE Inc Full time

    About Village Inc.Village Inc. is a reputable and established company in the home services industry, dedicated to providing exceptional customer experiences. We are seeking a highly organized and efficient Customer Service Representative/Admin to join our team.Job SummaryWe are looking for a professional and courteous individual with excellent communication...

  • Technical Team Lead

    2 weeks ago

    Chelmsford, United States FirstPRO Full time

    firstPRO is now accepting resumes for a Technical Team Lead in Chelmsford, MA. This is a direct hire role and mostly onsite.The Team Lead, Technical Services will lead and supervise the Technical Services Tier II team with front-line technical support, escalated situations, scheduling, individual coaching and development, conflict resolution, performance...

Member Service Center Representative II

2 months ago

Chelmsford, United States Jeanne D'Arc Full time
Job Details

Job Location
Billerica Road - Chelmsford, MA

Position Type
Full Time

Salary Range
$18.90 - $28.35 Hourly

Description

Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.

Come join us as aMember Service Center Representative II,where under the direction of the Assistant Member Service Center Manager, the Member Service Center Representative II Serves as the primary agent for building member relationships through education about credit union products and services via telephone. Adheres to credit union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.

Essential Functions & Responsibilities:

  • Proficiently performs all functions and transactions of a Member Service Representative I, which includes accepting incoming calls, greeting members and, providing relevant information regarding transactions, products, and services via telephone. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, wires, and loan applications. Adheres to all department processes, procedures, policies, and compliance regulations, including member identification/authentication procedures and confidentiality policies. This may include transactions of increased complexity, such as IRA, business, and fiduciary account opening, and initiating domestic and international wires. Assists the Member Contact Center in meeting or exceeding its abandoned call rate and service level metrics. Strives for a first-call resolution to support service expectations.
    Approves consumer loans as appropriate and consistent with the Board approved loan policy.
  • Effectively de-escalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
  • Demonstrates a comprehensive understanding of all credit union deposit and loan products and services with a commitment to learning more complex products and services.
  • Competently engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
  • Participates in department and/or organizational projects as assigned.
  • Performs other job-related duties as assigned.


Qualifications

One year of related experience is required and 90 days or more of banking/ member service experience is required. Call-center experience is preferred; High school diploma or equivalent required or an equivalent combination of education and experience.

Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Excellent telephone and verbal communication skills are required, including a positive tone and explaining financial concepts clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, high call-volume call center environment without sacrificing the quality and accuracy of work performed.