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Customer Account Manager

3 months ago

Elyria, United States Crane Aerospace & Electronics Full time

Customer Account Manager

Location OH, Elyria

Department Sales

Employment Type Full Time

Crane Aerospace & Electronics has an exciting opportunity for a Customer Account Manager in Elyria, OH.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics

Job Summary:

The Customer Account Manager (CAM) has the primary responsibility for managing all commercial activities with assigned OEM customers while working cross functionally to manage Crane Aerospace risk and liability on both sustaining and development programs. The successful candidate will have a proven track record in complete OEM customer management throughout the product lifecycle, development of commercial proposals, working as a team to develop and execute customer growth strategies, and nurturing and strengthening critical customer relationships throughout all organizational levels. The role requires the ability to work with peer groups to ensure that the needs of the customer are being met or exceeded, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization’s behavior. The position is the key to maintaining customer relationships and satisfaction while driving business growth.

The CAM position requires a strong business acumen, leadership and problem-solving skills working with large, cross-functional teams to ensure that the requirements of the business, contracts and customers are being met. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire.

Essential Functions:

  • Leads development of profitable business proposals and manages CA&E approval through the business committee process.

  • Executes pricing strategies and plans which maximize value of CA&E products and services.

  • Become a subject matter expert of the assigned customer contracts and, in conjunction with CA&E Contract team, lead successful negotiations of terms and conditions, major contract changes, and resolution of contractual disputes which may include government contracts, as assigned.

  • Leverages exceptional presentation and communication skills​ to effectively propose and present strategies to execute CA&E targeted goals and objectives to large, cross functional teams including senior leadership.

  • Manages and coordinate escalation and resolution of issues.

  • Demonstrated ability to comprehend complex technical and commercial details in order to communicate customers’ needs and requirements.

  • Understands and manages information flow related to specific customer and/or market demand.

  • Develops knowledge of the Sales and Operation Planning (S&OP) and systems at CA&E to support the detailed forecasting, demand management and contract compliance

  • Establishes close relationships and linkages with appropriate levels of customer purchasing, technical, and program management personnel. Must be able to influence the outcome of quotations and proposals and collect useful competitive information.

  • Establishes close linkages with CA&E manufacturing, supply chain, business development, sales, quality, and technical support teams.

Minimum Qualifications:

  • Experience: 5+ years of experience in business management, program management, sales business development in an Aerospace environment

  • Knowledge: Experience in the Aerospace Industry and International Business (depending on account assignment)

  • Skills:

  • Data driven with strong analytical skills and business acumen

  • Demonstrated ability to manage large, complex aerospace contracts and proposals

  • Demonstrated success negotiating and responding to government contracting proposals as well as terms and conditions, as required

  • Strong proficiency with Microsoft Office applications

  • Education/Certification: BA or BS degree required. Preferably in Business Management/Administration or relevant field of study. MBA preferred.

  • Eligibility Requirement: Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

  • Requires up to 25% travel to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

  • Benefits: Health care, dental or life insurance starting the first day of the month

  • Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

  • 401k Retirement Plan: 401k plan with company match

  • Education Reimbursement: eligible after 90 days of employment

  • Flexible work schedule: This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire.

You can see a list of our benefits at or visit our website at for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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