Client Services Representative

1 month ago

Niagara Falls, United States Health System Service Full time
Company Description:

Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.

At HSS, we pride ourselves on our Family First culture and our fun, good-natured, and friendly environment. Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.

We're more than just a workplace – we're a community. Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.

Our Mission Principles:
  • Community-focused Provider of Quality Healthcare Products
  1. We are dedicated to providing quality, innovative healthcare products to the communities we serve.
  • Patients are at the center of what we do
  1. We believe our first responsibility is to the patients, caregivers and care professionals we serve. Our
  • Employees are Key to Our Success
  1. Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.
  • Expert Guides and Caring Professionals
  1. Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.


Position Responsibilities:

Customer Support & Order Management:
  • Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
  • Keep customers informed about the status of inquiries and orders.
  • Process customer orders received through various channels, verifying accuracy and completeness of order details.
  • Check inventory availability and allocate items for fulfillment.
  • Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
  • Issue return authorizations and manage returns, refunds, or replacements.
  • Maintain accurate records in the system for all orders, transactions, and communications.
Client Services & Sales Support:
  • Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
  • Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
  • Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
  • Assist in preparing quotes, product specs, and other administrative tasks for customers.
  • Manage and update CRM systems to ensure accurate and up-to-date records.
  • Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.
What We’re Looking For
  • Kind, friendly attitude.
  • Proactive, a positive thinker.
  • Energetic, with a strong work ethic.
  • Organized with high attention to detail.
  • Professional and courteous demeanor.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team.
  • Excellent customer service skills.
Qualifications for Success
  • High School Diploma or GED required.
  • Associate or bachelor’s degree, preferred.
  • 2 – 5 years of customer service experience highly preferred.
  • Experience in the medical field, a big plus.
  • Knowledge of Medicare, Medicaid and third-party insurances, a plus.
• Benefits
  • Competitive starting pay
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • PTO, Vacation and Paid Holidays
Compensation
  • $19.00 - $23.00, per hour dependent on experience
Location
  • Wheatfield, NY

  • Client Services Representative

    2 months ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionCompany Description:Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a...

  • Senior Manager of Client Services

    2 months ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionAre you E.P.I.C?!Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at Health System Services where we are passionate about healthcare and provide seamless services to our clients and colleagues.We are seeking a Sr. Manager of Client Services to join our team at Health System Services. This role is...

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionAre you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Customer Service Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth,...

  • VIP Services Representative

    4 weeks ago

    Niagara Falls, United States Seneca Resorts & Casinos Full time

    VIP Services Representative (req5479) Job Number: req5479 Job Title: VIP Services Representative Number of Openings: 1 Job/Employment Type: FT Country: USA State/Province: New York City: Niagara Falls Job Category: Hotel Operations Career Level: Experienced Level of Education: High School Diploma/GED Years of Experience: Less than one year Position...

  • Experienced Client Service Representative

    1 month ago

    Little Falls, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly...

  • Customer Service Representative

    4 weeks ago

    Niagara Falls, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 2485 Military Rd, Niagara Falls, New York 14304 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Veterinary Assistant/Customer Service Representative at Gerber Small Animal Hospital

    3 months ago

    Niagara Falls, United States Jeanette Phillips Full time

    Job DescriptionJob DescriptionGot the right combination of passion and professionalism to assist our veterinarians in the exam room and deliver exceptional service to our patients and their people? If you have an affinity for pet health, great attention to detail, awesome communication and listening skills, speedy keyboarding proficiency, and a love of all...

  • Client Service Representative

    3 months ago

    Menomonee Falls, United States Arandell Full time

    Location: - N82 W13118 Leon Road - Menomonee Falls, WI, 53051 - United StatesDescription To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals...

  • Member Services Representative

    2 months ago

    Niagara Falls, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. *Must be available to work evenings & weekends*Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing...

  • Client Success Representative

    2 weeks ago

    Sioux Falls, United States HIRECLICK Full time

    Job DescriptionJob DescriptionJoin Our Team as a Client Success Representative in Sioux Falls, SD!Are you passionate about building strong client relationships and ensuring their success? Do you thrive in a fast-paced, dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you at HIRECLICK in Sioux Falls, SD! As a...

  • Client Service Representative/Reception

    4 weeks ago

    Falls Church, United States VetEvolve VA LLC Full time

    Hello Customer Service Reps!!! We appreciate your Compassion, People skills, and Enthusiasm, and would love to meet YOU! Are you a Customer Care Professional or Receptionist who loves an urban setting? Do you live near Arlington, Alexandria, Falls Church, & Bailey's Crossroad? If you do, you understand this area is this melting pot of urban diversity and...

  • DME Service Technician

    2 months ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionAre you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues. At HSS, we pride ourselves on our family first culture and our fun and good-natured environment. Since our humble beginnings in...

  • Client Service Representative/Reception

    3 months ago

    Falls Church, United States VetEvolve Full time

    Job DescriptionJob DescriptionDescription:Hello Customer Service Reps!!! We appreciate your Compassion, People skills, and Enthusiasm, and would love to meet YOU!Are you a Customer Care Professional or Receptionist who loves an urban setting? Do you live near Arlington, Alexandria, Falls Church, & Bailey’s Crossroad? If you do, you understand this area is...

  • Client Service Representative/Reception

    1 month ago

    Falls Church, United States VetEvolve VA LLC Full time

    Hello Customer Service Reps!!! We appreciate your Compassion, People skills, and Enthusiasm, and would love to meet YOU!Are you a Customer Care Professional or Receptionist who loves an urban setting? Do you live near Arlington, Alexandria, Falls Church, & Bailey's Crossroad? If you do, you understand this area is this melting pot of urban diversity and...

  • Relief Customer Service Representative Driver

    2 months ago

    Twin Falls, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative Driver** **Job Category****:** Service Professional **Requisition Number****:** RELIE017597 Showing 1 location **Job Details** **Description** Overview: Customer Service Representative (CSR) Driver Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and...

  • Maintenance Technician

    10 hours ago

    Niagara Falls, United States EMCOR Government Services Full time

    About Us:EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.Job Title:  Maintenance...

  • Sales Representative

    3 months ago

    Niagara Falls, United States NIAGARA MAJESTIC TOURS INC Full time

    Job DescriptionJob DescriptionCOME JOIN OUR AMAZING TEAM!!!GRAY LINE NIAGARA FALLS/BUFFALO is seeking FULL-TIME & PART-TIME positions for our upcoming 2024 season!College Student ~ Teacher ~ High School Student already? Great way to supplement your income!Fun job ~ Great Pay ~ Will TrainAs a Sales Representative/Concierge/Guest Service, you will be...

  • Sales Representative

    2 months ago

    Niagara Falls, United States NIAGARA MAJESTIC TOURS INC Full time

    Job DescriptionJob DescriptionCOME JOIN OUR AMAZING TEAM!!!GRAY LINE NIAGARA FALLS/BUFFALO is seeking FULL-TIME & PART-TIME positions for our upcoming 2024 season!College Student ~ Teacher ~ High School Student already? Great way to supplement your income!Fun job ~ Great Pay ~ Will TrainAs a Sales Representative/Concierge/Guest Service, you will be...

  • Customer Service Representative

    4 weeks ago

    Little Falls, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our Client is a leading business solutions provider, specializing in...

  • Remote Customer Service Representative

    2 months ago

    Sioux Falls, United States CCC Information Services Full time

    **Remote Customer Service Representative** 0010887 **About CCC** CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity,...