Current jobs related to Technical Support Engineer - Novi - EOS USA
-
Technical Support Engineer
1 month ago
Novi, Michigan, United States Hexagon Manufacturing Intelligence Full timeAbout HexagonHexagon is a global leader in sensor, software, and autonomous solutions. We are dedicated to leveraging data to enhance efficiency, productivity, and quality across various sectors including industrial, manufacturing, infrastructure, safety, and mobility applications. Our innovative technologies are transforming urban and production ecosystems...
-
Support Engineer
2 weeks ago
Novi, United States Tata Technologies Full timeAt Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a Support Engineer to strengthen our team in Novi, MI. Support EngineerNovi, MIJob Description:Hands On skills as an expert in...
-
Support Engineer
2 weeks ago
Novi, United States Tata Technologies Full timeAt Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a Support Engineer to strengthen our team in Novi, MI. Support EngineerNovi, MIJob Description:Hands On skills as an expert in...
-
Support Engineer
1 week ago
novi, United States Tata Technologies Full timeAt Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a Support Engineer to strengthen our team in Novi, MI. Support EngineerNovi, MIJob Description:Hands On skills as an expert in...
-
Technical Service Engineer II
2 days ago
Novi, Michigan, United States Daifuku America Corporation Full timeJob Title: Technical Service Engineer IIDaifuku America Corporation is seeking an experienced Technical Service Engineer II to join our team. As a Technical Service and Site Engineer II, you will install, troubleshoot, and maintain our products and equipment. This position requires that you train employees and the customer. You will perform electrical,...
-
Technical Service Engineer
4 weeks ago
Novi, United States Integrity Staffing Group Inc. Full time $60,000 - $70,000Job DescriptionJob DescriptionEntry Level Electrical Engineering OpportunityBS in Electrical Engineering Required * No Sponsorship OfferedA national company with a facility in Novi is currently seeking a Technical Service Engineer for opportunities with their growing team. The position is a direct hire role. This is an excellent opportunity for college...
-
Technical Service Engineer
3 days ago
Novi, United States Integrity Staffing Group Inc. Full timeJob DescriptionJob DescriptionEntry Level Electrical Engineering OpportunityBS in Electrical Engineering Required * No Sponsorship OfferedA national company with a facility in Novi is currently seeking a Technical Service Engineer for opportunities with their growing team. The position is a direct hire role. This is an excellent opportunity for college...
-
Technical Account Manager
1 month ago
Novi, Michigan, United States NGK Detroit Full timeJob OverviewNGK Detroit is in search of a dedicated Key Account Manager to enhance our sales operations. The ideal candidate will possess a Bachelor's degree in Engineering, with a Master's degree being highly desirable, along with substantial experience in application engineering or account management within the engineering sector.Key ResponsibilitiesClient...
-
Automation Systems Specialist
2 weeks ago
Novi, Michigan, United States Rise Technical Full timeTechnical Service Engineer OpportunityRise Technical is seeking a skilled Technical Service Engineer to join our team. As a Technical Service Engineer, you will be responsible for overseeing the service and installation of automation systems across several blue-chip clients.This is a fantastic opportunity for a Technical Service Engineer with installation...
-
Novi, Michigan, United States Scout Motors Full timeAbout Scout MotorsAt Scout Motors, we are dedicated to reviving the legacy of one of America's most cherished vehicles, a brand that has been a symbol of adventure and resilience since 1960. Our mission transcends mere automotive manufacturing; we aim to create all-electric vehicles that honor our heritage while embracing innovation.Scout represents a...
-
Technical Applications Specialist
2 weeks ago
Novi, Michigan, United States Hexagon Manufacturing Intelligence Full timeJob SummaryWe are seeking a highly skilled Technical Applications Specialist to join our team at Hexagon Manufacturing Intelligence. As a key member of our Applications Engineering group, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesConduct product demonstrations and...
-
Technical Sales Manager
1 week ago
Novi, Michigan, United States Multimatic Full timeJob Title: Technical Sales ManagerMultimatic is a leading global enterprise supplying engineered components, systems, and services to the automotive industry. We are seeking a highly skilled and passionate Technical Sales Manager to join our team.Key Responsibilities:Represent Multimatic as the key customer interface for our Global Manufacturing and...
-
Technical Writer
2 months ago
Novi, United States Belanger Inc. Full timeYou drive by (or through!) car washes every day, but have you ever thought about where they are made? That’s what we do! Belanger, Inc. is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. Excellent benefits package provides employees medical, dental, and vacation eligibility on their first day of hire. Benefits also include company...
-
Technical Writer
2 months ago
Novi, United States Dover Corporation Full timeYou drive by (or through!) car washes every day, but have you ever thought about where they are made? That’s what we do! Belanger, Inc. is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. Excellent benefits package provides employees medical, dental, and vacation eligibility on their first day of hire. Benefits also include company...
-
Technical Writer
3 weeks ago
Novi, Michigan, United States Belanger Inc. Full timeAbout the RoleWe are seeking a highly skilled Technical Writer to join our team at Belanger Inc. as a Documentation Specialist. In this role, you will be responsible for creating high-quality technical documents that accurately communicate complex information to our internal teams and external customers.Key ResponsibilitiesDevelop and maintain technical...
-
Technical Program Lead
3 weeks ago
Novi, Michigan, United States HARMAN International Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Technical Program Manager to join our team at HARMAN International. As a key member of our organization, you will be responsible for organizing and executing program development tasks for cutting-edge technology.Key ResponsibilitiesManage multiple customer programs, requiring both...
-
Technical Sales Manager
1 week ago
Novi, United States Multimatic Full timeMultimatic is a privately held, global enterprise supplying engineered components, systems, and services to the automotive industry. The company’s success has been fueled by its ability to attract and motivate a team of highly skilled and passionate individuals who want to shape the future of automobiles.Multimatic Product Services (MPS) specializes in...
-
Technical Sales Manager
1 week ago
Novi, United States Multimatic Full timeMultimatic is a privately held, global enterprise supplying engineered components, systems, and services to the automotive industry. The company’s success has been fueled by its ability to attract and motivate a team of highly skilled and passionate individuals who want to shape the future of automobiles.Multimatic Product Services (MPS) specializes in...
-
Technical Lead
5 days ago
Novi, Michigan, United States Danlaw Inc Full timeJob Title: Technical Lead - Embedded Software SystemsJob Summary:We are seeking an experienced Technical Lead to join our team at Danlaw Inc. as a Technical Lead - Embedded Software Systems. The successful candidate will be responsible for designing, developing, testing, implementing, and supporting new and existing embedded software systems for vehicle and...
-
Technical Sales Specialist
2 months ago
Novi, United States IAV Automotive Engineering Inc Full timeJob DescriptionJob DescriptionIAV is offering exciting opportunities to join dynamic teams with exposure to top tier projects!We are offering Hybrid Work Flexibility! APPLY TODAY! IAV Group is an engineering and technical consultancy servicing the global automotive industry with approximately 8,000 employees worldwide and more than 40 years of experience. As...
Technical Support Engineer
4 months ago
Technical Support Engineer - Polymer
Location: Novi, MI
Reports To: Technical Support Manager
We, EOS - world market leader for industrial 3D printing, are looking for you to support our Field Service Engineers and our Customers throughout EOS.
TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone - this is what EOS stands for.
Your Mission/Job Functions
Increase the effectiveness of the Service Engineers' work through technical knowledge transfer.
Provide Machine training to Field Service Engineer
Focus on internal and external customer satisfaction in all efforts.
Thorough approach to resolving customer issues including documenting all pertinent issues and following through to the end of the call.
Timely escalation of customer issues that cannot be resolved at the local level.
Train Field Service Engineer on ancillary devices related to their platform.
Help manage machine upgrades and updates to equipment.
Close co-operation with GmbH on all technical issues through Collaboration Teams
Customer Support
Close co-operation with Field Service Engineer to recognize escalation thresholds early.
Use C4C extensively to analyze, plan, execute and document service cases. Maintain active service calls daily.
Record, track and document requests for help coming in on the hotline including all decisions made and actions taken to resolve the issue.
Analyze C4C cases to spot common trends and underlying problems.
Create and send self-help or lessons learned e-mails to the group so that techs do not make the same mistakes twice.
Travel to customer sites as needed to support assigned platform.
Travel with Service Techs to escalated issues with the expectation of resolving the problem and providing training to the technician.
Work with Regional Managers to dispatch technicians based on skill level and training.
Adhere to the escalation process, which includes notifying the responsible people and following up daily until the case is resolved.
Responsible for delivering accurate and quality support to internal and external customers.
Actively increasing knowledge about EOS products including hardware and software, and sharing this knowledge by training of colleagues, which may include developing local training sessions.
Training
Create training sessions that cover areas where field personnel are struggling.
Promote the use of diagnostic tools in the field, ie., EOState, EOSPRINT, HSC Logs etc.
Feedback
Recording of problems in the existing Service databank (C4C)
Ensure knowledge gained from the field is shared with the appropriate people in the organization.
Create a vehicle for lessons learned and ensure information gets to the individual or the entire service group, as needed.
Your Talents/Qualifications
Certified technician or skilled worker in electrical engineering technology
Two-to three-years of experience in servicing industrial equipment
Capable of data preparation for additive manufacturing using MAGICS and/or SolidWorks preferred.
Demonstrated product knowledge on industrial lasers and axis motion systems is a plus
Bilingual- English and German is a plus
Skilled in using written, oral, schematic and diagram engineering instructions
Service standards: Account ownership and customer satisfaction
Computer knowledge (PC-configuration, MS- Windows, Network knowledge, MS-Office)
Ability to work independently and cope with pressure
Team oriented; flexibility and adaptability
Willingness to travel when needed.
Our Vision
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.