Sales Operations Manager

5 days ago

Florence, United States Hyve Solutions Full time
@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

TITLE: MANAGER, SALES OPERATIONS

RESPONSIBILITIES:

Responsible for working with all Hyve Customers and standardizing Capacity Planning Metrics across all Hyve Factories. This includes:

Power Calculations by Server and Rack to Customer Demand / Forecast

Networking and Test Infrastructure by Site including VLAN capacities

SLT Infra Racks calculations including cost recovery with Customers

RLT Test Slots calculations, including cost recovery with Customers

DL by Assembly Line and Rack Builds, Test, WH, Repair, Logistics. Includes understanding of cost recovery with Customers in forms of quotes/NRE.

IDL by Site / Project Function. Includes understanding of cost recovery with Customers in forms of quotes/NRE.

Implement standardization of KPIs and Reporting at all Hyve Factories (Fremont, CA; Olive Branch, MS; Telford, UK; Wuxi, CN, Carson City). This includes:

Daily PCBA Plan vs Ship Actuals

Daily PCBA Test Yield

Daily Rack Plan vs Ship Actuals

Daily Rack Test Yield

Daily Server Plan vs Actuals

Daily Server Test Yield

Bonepile

Daily Ready for Consumption (RFC) inventory

Performance to Cycle Time Target including any reasons for misses

% On-Time Delivery

Implement standardization of KPIs and SLA Reporting for Hyve Customers (i.e. Eve, Woody). Responsible to meet with Customers daily / weekly on Capacity Planning details and KPI metrics implementation / automation / reporting Responsible to work with SalesOps Operational Team members on specific Customer projects on Problem Solving to hit SLAs such as Test Deployments and Repair

Work with Hyve MFG and Quality Teams globally to implement best practices across all Hyve Factories and Lean Manufacturing, Continuous Improvement initiatives based on Customer Feedback

This, position requires 50% travel time, as it will travel to different sites

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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