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Front Desk Supervisor

1 month ago

Miami, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

Hospitality America is looking for a Front Desk Supervisor to join our team A Front Desk Supervisor is responsible for attending to the needs of guests, while supervising the Front Desk staff and assisting the Front Office Manager.

Benefits:

  • Major Medical, Dental, and Vision Insurance
  • Life Insurance
  • Legal Shield and Identity Theft Protection
  • Accident/ Critical Illness/ Hospitalization Insurance
  • Pet Insurance
  • Paid Time Off
  • 401K after 1 year of employment

 Qualifications:

  •  Hotel Supervisor experience preferred
  •  OnQ experience preferred

 Scope of the Position:

  • Train new front desk staff to Hilton Brand standards.
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
  • Selling rooms to “walk-in” customers.
  • Entering/changing reservation information on the computer system.
  • Posting charges to guest accounts.
  • Processing payments from guests.
  • Making necessary corrections to guest accounts.
  • Informing the housekeeping department about room status/availability.
  • Listening and responding to guests’ requests or complaints.
  • Operating hotel switchboard or PBX.
  • Cleaning the front desk area.
  • Maintaining daily logs.
  • Balancing shift work and cash drawers.
  • Providing information to guests about hotel policies, services and amenities.

**Must be able to work flexible hours.**

Additional Requirements:

  • Must be a citizen of the United States or possess a valid work permit.

We provide equal opportunity without regard to race, color, national origin, religion, sex,age, marital status, disability, or any other protected status. Our company is an equalopportunity employer.

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