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Front Desk Supervisor
1 month ago
Hospitality America is looking for a Front Desk Supervisor to join our team A Front Desk Supervisor is responsible for attending to the needs of guests, while supervising the Front Desk staff and assisting the Front Office Manager.
Benefits:
- Major Medical, Dental, and Vision Insurance
- Life Insurance
- Legal Shield and Identity Theft Protection
- Accident/ Critical Illness/ Hospitalization Insurance
- Pet Insurance
- Paid Time Off
- 401K after 1 year of employment
Qualifications:
- Hotel Supervisor experience preferred
- OnQ experience preferred
Scope of the Position:
- Train new front desk staff to Hilton Brand standards.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing the housekeeping department about room status/availability.
- Listening and responding to guests’ requests or complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Providing information to guests about hotel policies, services and amenities.
**Must be able to work flexible hours.**
Additional Requirements:
- Must be a citizen of the United States or possess a valid work permit.
We provide equal opportunity without regard to race, color, national origin, religion, sex,age, marital status, disability, or any other protected status. Our company is an equalopportunity employer.
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