Front Desk Supervisor

3 weeks ago


North Miami Beach, United States Turnberry Associates Full time

** Front Desk Supervisor**

**Job Category****:** Guest Services **Requisition Number****:** FRONT005097 Showing 1 location **Job Details**

**Description**

You are headed to a fresh start at the newly renovated Residence Inn by Marriott Aventura Mall; we are looking for dedicated Front Desk Supervisor to join our Team.

Essential Job Functions:

* Review all Front Desk agents work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel

* Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks

* Print necessary reports; Close end of the day on all applicable computer systems

* Reconcile outlet work and separate the checks by type of payment

* Ensure that all rebates are properly logged

* Ensure the house hospitality checks post and correct for balancing purpose but must be separated

* Log house charges and close accounts

* Organize and compile paperwork as needed

* Timely and appropriate communication with management and local authorities during an incident or emergency.

* Represent hotel management during the graveyard hours.

Qualifications and Requirements

* 1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience

* Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays

* Ability to multitask and handle stress in busy periods

* The employee is required to stand, walk, for prolong periods of time

* Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage

* Must have good near and far vision, including ability read and interpret written instructions/directions

* Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio

* Ability to distinguish smells

* Duties mainly performed indoors

* Must be able to hear, moderate noise level

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more

**Turnberry | Doing Social Good** is Turnberrys initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities.

**Exceptionally Managed by Turnberry.**

A rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies. Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class "A" office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Preferred**

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Self-Starter****:** Inspired to perform without outside help

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Preferred**

4-year Degree or better.

High School/GED or better.

**Experience**

**Licenses & Certifications**


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