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Contact Center Architect
1 month ago
Location: Edison, NJ
Duration: Full-Time
Desired Skills: Cisco Contact Center | Five9
Job Description :
- Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.
- At least one year of experience in Cloud Contact Center design and implementation.
- Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.
- Ability to conduct solution reviews with customer's leadership team and Architecture Board.
- Ability to design the solution in compliance with customer's security standards.
- Ability to callout risks if any in the early stage of the project.
- Ability to mentor or guide implementation team.
- Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.
- Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound calls
- Review of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice
- Collaborate with integration partners for setting up SIP trunk over internet.
- API consultancy for Customer to enable Live Chat links on the web portals and apps
- Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment
- Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.
- Develop and implement Use cases
- Strategy for Go-live support and stabilization.
- Help in reviewing performance and capacity requests as well as design solution resolution.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
