Data Architect, Cassandra

1 day ago


Edison, New Jersey, United States TEPHRA Full time

Job Title: Senior Contact Center Solutions Expert

At TEPHRA, we are seeking a highly skilled Senior Contact Center Solutions Expert to develop and implement cutting-edge solutions in the BFSI vertical. This is an exceptional opportunity for an individual who can drive business growth while providing exceptional customer experience.

As a Senior Contact Center Solutions Expert, you will be responsible for:

  • Developing comprehensive contact center solutions that meet the evolving needs of our BFSI customers
  • Collaborating with cross-functional teams to design and implement technology-enabled solutions that drive business outcomes
  • Conducting discovery workshops and training sessions to educate customers on various contact center offerings

To succeed in this role, you should have:

  • Minimum 10+ years of experience in contact center technologies and business strategies
  • Proven expertise in omnichannel, automation, and customer journey analytics
  • Working knowledge of popular communications protocols and APIs

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on your level of experience and qualifications. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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