Access Associate Senior

3 weeks ago


Charlottesville, United States The Rector & Visitors of the University of Virginia Full time

This experienced, patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling, including record retrieval, follow up communication, and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring physicians and Health System departments requesting single or multiple appointments. Actively participates in issue resolution.

  • Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.
  • Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.
  • Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Documents each request completely and accurately.
  • Investigates documents and resolves or refers as appropriate problems and conflicts.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $15.00 - $20.34 Hourly

MINIMUM REQUIREMENTS

Education: High School Diploma required Associates degree preferred.

Experience: 2 years relevant experience

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.



  • Charlottesville, United States Commonwealth of Virginia Full time

    The University of Virginia is accepting applications for an Access Control Technician or a Senior Access Control Technician to join the Facilities Management team. The successful candidate will fill one of these positions based on their experience, education, skills, and abilities. We are a multi-discipline team that works in Academic, student and faculty...


  • Charlottesville, United States Commonwealth of Virginia Full time

    UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care for our patients. Access team members are the face of UVA Health - you are often the first and last contact for our patients and...


  • Charlottesville, United States University of Virginia Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...


  • Charlottesville, United States Commonwealth of Virginia Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...


  • Charlottesville, United States University of Virginia Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...


  • Charlottesville, United States University of Virginia Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the...


  • Charlottesville, United States State of Virginia Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...

  • Access Associate

    3 weeks ago


    Charlottesville, United States University of Virginia Health System Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...


  • Charlottesville, United States University of Virginia Full time

    This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by...


  • Charlottesville, United States State of Virginia Full time

    This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by...


  • Charlottesville, United States University of Virginia Full time

    This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by...


  • Charlottesville, United States Virginia Jobs Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...


  • Charlottesville, United States The Rector & Visitors of the University of Virginia Full time

    This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right...


  • Charlottesville, United States Virginia Jobs Full time

    This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by...


  • Charlottesville, United States Commonwealth of Virginia Full time

    This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by...


  • Charlottesville, United States University of Virginia Health System Full time

    This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by...


  • Charlottesville, United States University of Virginia Full time

    This experienced, patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling, including record retrieval, follow up communication, and any related tasks to ensure the patient is seen...


  • Charlottesville, United States Virginia Jobs Full time

    This experienced, patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling, including record retrieval, follow up communication, and any related tasks to ensure the patient is seen...


  • Charlottesville, United States Virginia Jobs Full time

    Position is eligible for $3,500 Sign on bonus with a 2 year commitment. This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up...


  • Charlottesville, United States The Rector & Visitors of the University of Virginia Full time

    Position is eligible for $3,500 Sign on bonus with a 2 year commitment. This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up...