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Window Specialist Support

3 months ago

Venice, United States Gulfeagle Supply Full time

Gulfeagle Supply is a family owned business with over 100 locations nationwide which acquired Kimal Lumber in 2018. Since the merger, Gulfeagle and Kimal Lumber have been working to bring contractors superior service. Gulfeagle is a full line distributor of residential and commercial roofing and building products while Kimal Lumber provides dimensional lumber, sheet goods, moldings, roof trusses, windows, and interior/exterior doors. As a company, we focus on servicing the professional contractor and builder while also providing a variety of products and services to the homeowner, building owner, architect and general contractor. Together, we take pride in delivering the highest quality and best value to our customers.

Window Specialist Support

Role Description:

This position exists to support the window sales effort with providing customers current product knowledge, accurate, competitive quoting, consistent follow-up along with positive internal "teamwork" to increase business in a cost efficient manner.

Essential Duties and Responsibilities:

  • Be committed to customer service above all else - always act with a high standard of service for internal and external customers at all times, acting with professional courtesy, respect and showing a "can do" attitude
  • Assist customers with regards to Anderson, or other wood specialty window and SGD products, creating and following up with quotes and purchasing of orders
  • Develop sales and margin levels that achieve defined company budgets and sales targets, create window and door "take-offs" with emphasis on Anderson products, wood and other specialty wood window products
  • Coordinate vendor shipments of Anderson products with purchasing and receiving documentation
  • Responsible for handling customer complaints and finding reasonable solutions for the mutual benefit of the customer and Kimal Lumber, including assisting in collecting receivables and resolving credit issues
  • Incoming phone calls answered and responded to according to company guidelines, email communication with internal and external customers handled promptly according to company guidelines
  • Learn, utilize and adhere to Kimal's operational policies and procedures in order to process orders and serve customers, adhere to KWAD order processing procedures with minimal errors, documenting for all order files
  • Any other tasks as assigned by management
Skills Needed:
  • High school diploma or general education degree (GED) and three to six months of window sales experience.
  • Ability to write reports or business correspondence in English. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public in English.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Have a good knowledge of window and SGD products that Kimal sells, and be able to effectively and professionally present information about those products and services to builders, homeowners, and other tradesman.
Physical Demands:

These physical demands are representative of those that must be met to successfully perform the essential functions of this job.
  • Regularly required to walk, see, talk and hear. Often required to stand, crouch, or sit.
  • Regularly required to lift up to 10 pounds. Occasionally required to lift up to 100lbs.
  • Regularly required to see clearly with close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Basis for Performance Checkpoints:
  • Attain sales and margin targets on all customer orders
  • Maintaining good working relationship with internal operations' personnel from KWAD location
  • Following company operational procedures and adhering to company and locational policies
  • Professional, courteous and respectful with internal and external customers
  • Being an example to rest of team and company for teamwork, communication and service
  • Be dependable in attendance, on-time and as scheduled

Competitive Benefits Package:
• 401(k) Retirement Plan including Employer Match
• PTO & Paid Holidays
• Health Insurance - Medical, Dental & Vision
• Life, AD&D, Short & Long-Term Disability
• Health & Wellness Programs
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Discount Programs
• Driver Sign-On Bonuses

This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Gulfeagle Supply is an Equal Opportunity Employer. We do not discriminate based on age race, gender color, religion, national origin, disability marital status, veteran status, sexual orientation, gender identity, or other characteristics protected under federal, state, or local law.

All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

EOE M/F/Disabled/Vet/Drugfree Workplace