IT Technical Support Specialist

5 days ago


Venice, Illinois, United States TEKsystems Full time

Job Overview

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We are seeking a highly skilled IT Technical Support Specialist to join our team. This role will provide rotational support for our clinics, with a focus on providing timely resolution to tickets and ensuring the Tier 1 vendor is meeting expectations.

About the Role

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This position requires the ability to travel to designated regional clinics to support daily technical operational issues. The successful candidate will have excellent customer relationship management skills and be able to work effectively with the SD Corporate team to implement solutions.

Key Responsibilities

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The IT Technical Support Specialist will be responsible for:

  1. Providing hands-on technical support and training to clinic staff
  2. Monitoring tickets by clinic to detect trends in technology issues
  3. Working with the Tier 1 vendor to ensure timely resolution of tickets
  4. Traveling to regional clinics to support daily technical operational issues
  5. Customer relationship management support
  6. Escalated ticket handling from the help desk
  7. Technical duties such as assisting with new hires, installing equipment, and hardware/software support

Requirements

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To be successful in this role, you will need:

  • 2-5 years Help Desk experience
  • Proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1
  • Excellent customer relationship management skills
  • Ability to work effectively in a team environment
  • Valid state driver's license for travel to satellite offices and offsite meetings

Benefits

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This role offers a competitive salary and benefits package, including:

  • Average annual salary: $65,000 - $85,000
  • Mileage reimbursement for travel between locations
  • Opportunities for professional development and growth

Location

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This role is based in Sarasota and Venice areas, with opportunities to travel to other locations within a 40-mile radius.



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