IT Technical Support Specialist
4 days ago
We are seeking a highly skilled IT Technical Support Specialist to provide rotational support for our clinics with hands-on technical support and training. This role will ensure timely resolution of tickets, monitor clinic technology issues, and implement solutions in collaboration with the SD Corporate team.
Key Responsibilities:- Provide on-site technical support and training to clinics within a 40-mile radius.
- Handle escalated tickets from the help desk related to various IT issues.
- Assist with new hires, install equipment, and troubleshoot network and hardware issues.
- Support multiple locations, including Sarasota and Venice areas, with up to 20-25% travel expected.
- 2-5 years of Help Desk experience with proven documentation skills.
- Bachelor's degree in Computer Science preferred.
- Certifications in ITIL, Microsoft, MAC, Citrix, UniPrint (desired).
- Valid state Driver's License for travel to satellite offices and offsite meetings.
Estimated Salary: $65,000 - $85,000 per year, depending on location and experience.
This position requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply.
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