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Academic Records Support Specialist

3 months ago

Jefferson City, United States Lincoln University Full time

Purpose:

To handle public inquiries, review, and route incoming correspondence, manage other front office duties, assist the faculty with the curriculum change process, and work with the Athletics division on NCAA eligibility requirements.

Essential Job Functions:

  • Duties as office coordinator, ordering supplies, typing and filing correspondence, scheduling meetings, and appointments, preparing and maintaining office records, reports, and correspondence.
  • Assist the public with inquires.
  • Answer phone
  • Maintain file system - updating and maintaining student files.
  • Data entry
  • Assist LU faculty with navigating the curriculum update process.
  • Complete enrollment verifications.
  • Verify student athlete eligibility.
  • Helping with student requests (major changes, schedule changes, address updates, etc.)
  • Sending student correspondence (letters and emails).
  • Operate computer and/or processors in preparing restriction letters, correspondence, prospective, graduation lists, weekly reports, and other reports as needed.
  • Operate a variety of modern office equipment in performing routine tasks such as facsimile machines, copy machines, calculators, computer terminals, and phone systems.
  • Deliver and pick up mail.
  • Submit and track requisitions and purchases for Registrar's office.
  • Other duties as assigned.

Additional Duties and Responsibilities:

  • Assumes additional responsibilities and performs special projects as needed or requested.
  • Exhibits student-centeredness in the performance of all job duties.
  • Treats all others with respect, understands the impact of culture/background on the behavior of others, respects differences among the Lincoln community and demonstrates inclusive behavior.
  • Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

Required Qualifications:

  • High school diploma with experience in higher education
  • Associate degree from an accredited college or university and experience in higher education desired.
  • Bachelor's degree preferred, not required.

Knowledge, Skills, Abilities, and Personal Characteristics:

  • Must be able to prioritize tasks in a fast-paced environment.
  • Excellent interpersonal and verbal communication skills.
  • Excellent organizational and time-management skills.
  • Strong analytical and problem-solving skills.
  • Ability to work within a culturally diverse environment.
  • Strong attention to detail, ability to perform duties with a high level of accuracy.
  • High degree of organization, ability to engage in a variety of tasks simultaneously, and consistently meet deadlines.
  • Ability to work with and maintain confidential University information.

Certifications, Licenses, Registrations: None.

Physical Demands:

  • Nature of work requires an ability to operate standard business office equipment.
  • Light sedentary office work.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 25 lbs.

Working Conditions:

  • Work performed in a general office environment.
  • May require availability for overtime hours during peak periods.
  • Overtime work may be required on occasions, dependent on workload and work objectives.
  • Travel on occasion may be required as it relates to position's responsibilities.