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IT Support Engineer
1 month ago
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
As IT Support Engineer for Cytiva's new plant at Muskegon, Michigan you will be involved the start-up of Cytiva's resins plant. Reporting to the IT Manager on the site, you will work with users and business units on site and provide support for both personal and shared IT functions. Including support services for applications, clients and equipment in validated lab, warehouse and manufacturing environments. As a support engineer you will be part of a local IT team on site but will also work closely with our central teams and our site in Uppsala - Sweden which have the same type of environments and applications.
During the initial phase of the employment, you will have a part time-assignment to the project and be part of undertaking hands-on implementation of IT services to the site.
Work will be performed at location on the site in Muskegon with limited opportunities to work remotely. Work will in majority be conducted during office hours but there will be limited occasions where work needs to be performed during unsociable hours or national holidays.
Being part of the greater IT community offers many opportunities to grow over time and become even more specialized or apply for new challenges and roles within the company. We have many associates that started working with an isolated service on a site that over time have moved over to key global roles within the company.
In this role, you will have the opportunity to:
- Handle incidents / problems, providing support for associates both on-site or remote by handling support tickets in ServiceNow
- Manage service-requests, including the staging and provision/ordering of IT equipment, supporting local team, etc.
- Provide support services for personal IT, shared IT, applications and validated environments in lab, warehouse, and manufacturing environments
- Interact with global IT teams and colleagues on the Uppsala, Sweden site
- Communicate, orally and in writing, technical information to audiences at all levels of the organization
- Have several years of documented experience providing support services
- Good and proven competence in client environments, specifically the Microsoft suite including Windows, Office and Teams, antivirus and software distribution
- Experience working according to ITIL processes, incidents, and service-requests in a structured support system
- High level of energy and enthusiasm to achieve the best possible experience for our users
- Strong team player - collaborates well with others to solve problems
- Asset management, ServiceNow, Network fundamentals,
- Voice over IP & telecom
- Experience from providing support in pharmaceutical, manufacturing and laboratory environments, Microsoft Active Directory
#LI-DR1
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
