Shelter Support Specialist

4 months ago


Monroe, United States The Salvation Army USA Central Territory Full time

Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Essential Responsibilities:

  • Ensure daily paperwork is completed in accordance with procedure
  • Maintain shelter policy without discrimination
  • Assist with menu planning
  • Supervise common areas, dorms, lounges, clothing closet, and laundry room
  • De-escalate conflict and manage crises as necessary, excellent verbal and written communication
  • Perform daily resident/security check on guests, rooms, and exterior of building
  • General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
  • Attend all trainings and staff meetings as directed
  • Cleaning and janitorial work as required, including laundry as needed
  • Keep dryer vents clear of dust and lint
  • Assist deep cleaning of the kitchen; assist with daily cleaning as needed
  • Floor upkeep, including dining room, office, laundry room
  • Accurately track resident medications that are under the supervision of The Salvation Army
  • Clean empty rooms once resident has exited as needed
  • Communicate shelter supply needs to maintenance or corps officer
  • In absence of cook, perform kitchen duties
  • Help to resolve conflicts between residents
  • Remain on duty until replacement arrives
  • Perform other duties as assigned

Additional Responsibilities:

  • Handle donations as needed
  • Ensure client chore are completed in a timely fashion
  • Process in-take and exit paperwork as needed
  • Help with shelter and social services laundry upon request

Qualifications:

Education/Experience:

  • High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
  • 1 or more years working in a shelter type environment
  • Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes

Skills, Knowledge & Abilities:

  • Have and maintain ServSafe Certification, or ability to acquire certification within 1 year

Computer Skills:

  • Basic knowledge of Microsoft Office 365
  • Knowledge of TEAMS and SharePoint

Certificates and Licenses:

  • Complete Safe From Harm training, and keep current as needed
  • Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days

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