Shelter Operations Coordinator

3 weeks ago

Monroe, Michigan, United States The Salvation Army USA Central Territory Full time

**Job Summary:**

We are seeking a highly skilled Shelter Support Specialist to join our team at The Salvation Army USA Central Territory. As a key member of our shelter staff, you will be responsible for providing oversight to shelter guests, completing necessary paperwork, and ensuring a safe and harmonious shelter atmosphere.

Key Responsibilities:

  • Ensure daily paperwork is completed accurately and in accordance with procedure.
  • Maintain shelter policy without discrimination, promoting a culture of respect and inclusivity.
  • Assist with menu planning and preparation, ensuring a balanced and nutritious diet for our guests.
  • Supervise common areas, dorms, lounges, clothing closet, and laundry room, maintaining a clean and safe environment.
  • De-escalate conflict and manage crises as necessary, utilizing excellent verbal and written communication skills.
  • Perform daily resident/security checks on guests, rooms, and exterior of the building, ensuring the safety and security of our guests.
  • Conduct general office duties, including answering the phone, filing, typing, record keeping, and recording shift summaries.
  • Attend all trainings and staff meetings as directed, staying up-to-date on the latest policies and procedures.
  • Clean and maintain the shelter, including laundry, as required.
  • Accurately track resident medications under the supervision of The Salvation Army.
  • Clean empty rooms as needed, ensuring a smooth transition for new guests.
  • Communicate shelter supply needs to maintenance or corps officer, ensuring a well-stocked and functional shelter.
  • In the absence of the cook, perform kitchen duties, maintaining a clean and safe kitchen environment.
  • Help resolve conflicts between residents, promoting a peaceful and respectful shelter community.
  • Remain on duty until replacement arrives, ensuring continuity of care and support.

Additional Responsibilities:

  • Handle donations as needed, ensuring they are properly received and distributed.
  • Ensure client chores are completed in a timely fashion, promoting a sense of responsibility and accountability.
  • Process in-take and exit paperwork as needed, maintaining accurate records and ensuring a smooth transition for guests.
  • Assist with shelter and social services laundry upon request, maintaining a clean and hygienic environment.

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