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Desktop Analyst, PPM

3 months ago

Chicago, United States PPM America Full time
If you are an internal associate, please login to Workday and apply through Jobs Hub.

Working at PPM America, Inc.
Founded in 1990, PPM is a US-based institutional asset manager with $72 billion in assets under management and was named one of the Best Places to Work in Money Management by Pensions & Investments in 2022. We have extensive experience in providing investment solutions in public and private fixed income, private equity, commercial real estate debt, and CLO management. PPM prides itself on being a nimble, investment-led organization that is responsive to the opportunities that our teams discover together. Our mission is to deliver client specific solutions and world-class service to investors in the pursuit of their unique investment objectives.
At PPM, we pursue professionals who exhibit humbleness, directness, and dedication. Our communication style is informal, and we encourage open collaboration and give our teams the freedom to speak openly and share new ideas. Our values guide our internal conduct and help define the type of relationships we share with our investors, affiliates, and other valued partners. We attract and retain the right people who believe in our culture and take ownership for delivering results. Above all, we're passionate about giving back to our clients, to each other, and to our community. We understand that community and purpose are just as important as the job description when finding your next career.

Information Technology Department Description
The Information Technology Department is comprised of two teams-Technology Solutions and Development. These two groups build and maintain a combined set of hardware, software, networks, facilities, etc., which collectively helps to develop, test, deliver, monitor, control, and otherwise support the IT services at used at PPM.
The Technology Solutions Team is responsible for managing and monitoring all aspects of the end-user computing environment and technical customer support. This team works with end users to understand business processes and desired technology outcomes and serves as technical leads through the lifecycle of design, implementation and use of technology solutions. The three groups within the Technology Solutions Team - Information Security, Desktop Services, and Systems Integration - work together to ensure that PPM's technology is efficient, reliable, and secure on a day-to-day basis.
The Development Team is responsible for the development and support of enterprise-grade software and data solutions for internal clients across all levels of PPM. In addition to custom software development using Microsoft .NET, SQL Server, and Office365 platforms, the Development Team also assists third-party vendor application implementations, integrations, and upgrades. In alignment with PPM's business units, the Development Team's four groups, which include Enterprise Architecture & Design, Corporate Data, Research, & Reporting, Data Solutions, and Enterprise Systems, work together to ensure that timely, complete, and accurate information flows through PPM's internally developed and vendor-provided software solutions.

Summary of Role
As part of the Infrastructure - Desktop Services team, you will be responsible for internal customer support of end users. This includes support of desktop hardware, software, identity and access management, mobile devices, etc.

Role Responsibilities
  • Log incoming incidents and requests in service desk ticketing system. Triage, assign, and resolve tickets and escalate as necessary.
  • Thoroughly document common desktop procedures and resolutions.
  • Manage user identity and access management requests (create user accounts, reset passwords, provision applications, etc.).
  • Assist with asset and inventory management.
  • Troubleshoot and resolve issues with:
    • internal and third-party applications
    • Windows operating system
    • Hardware including laptops, printers, mobile devices, etc.
Required Skills and Experience
  • Excellent customer service and verbal/written communication skills (including C-suite level).
  • Excellent organizational skills.
  • Active Directory administration.
  • Extensive experience with Windows 11 in a fast-paced corporate environment.
  • Knowledge of networking fundamentals such as DNS, TCP/IP, DHCP.
  • Working knowledge of Group Policy.
  • 3+ years' work experience in a help desk environment.
Desired Skills and Experience:
  • Scripting and automation experience with PowerShell or Python.
  • College emphasis, degree and/or achievement of one or more basic industry certifications (A+, Network+, Security+, ITIL Foundations, MCSA, etc.).
  • Azure Active Directory experience.
  • Knowledge of Jira platform.
  • Familiarity using Microsoft SharePoint
  • Familiarity using Microsoft Intune
Opportunities:
PPM's Information Technology group is a team-oriented environment that provides hands-on support and incentives for your professional growth. In addition to providing support to our internal customers, this position will provide an opportunity to expand your skillset in a variety of cloud-centric strategies in managing endpoints, identity, and information security.

Benefits:
At PPM, we offer volunteer opportunities to get involved with a diverse network of peers and support the causes that are important to you. Your passion and talents can make a lasting impact on our organization and our community. Additionally, our employees go the extra mile every day and the benefits of working at PPM reflect our commitment to supporting and enhancing their personal and professional lives. The plans and programs listed below are offered in collaboration with our parent company.
  • Competitive salary and bonus
  • Medical, dental and vision coverage
  • 401k retirement plan with dollar-for-dollar matching contributions (up to 6% of salary)
  • Tuition and professional certification reimbursement
  • Paid parental leave
  • Adoption assistance
  • Holidays and paid time off
  • Paid time off to volunteer
  • Life insurance
  • Gift matching


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Equal Employment Opportunity PPM America, Inc. is an equal opportunity employer and we base our employment decisions without unlawful regard or consideration of an individual's race, color, religion, national origin, sex, gender, sexual orientation, ancestry, citizenship, age, marital status, veteran status, medical condition, non-job related disability, pregnancy or any other basis protected by federal, state, or local law.