Desktop Analyst
4 weeks ago
General Statement
Under supervision, configures and installs software; maintains and troubleshoots software and hardware; and maintains related documentation in accordance with core end-user technology standards.
Essential Job Functions
Essential job functions are fundamental, core functions common to positions in a classification. They are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.
Deploys/installs applications to desktop environments. Troubleshoots and resolves user applications issues typically using standard methods or checklists; reports more complex problems and anticipated issues to supervisor; documents problems and resolutions. Assists with scheduling, testing and coordinating systems upgrades and improvements via application of patches. Contributes to user accessibility, stability and security in accordance with District policy standards. Contributes to core documentation, including manuals for standard operating procedures, best practices or mitigation plans.
Other Job Functions
Participates in testing, evaluation and implementation of prototypes of new products and services. Provides training to users on-site. Provides after hours and weekend support when required. Performs other duties as assigned.
Environmental Conditions
Work is performed in a typical office environment and requires the use of standard office equipment including computers.
Desirable Knowledge, Skills and Abilities
Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing and networking. Considerable knowledge of desktop hardware including PCs, tablets, mobile devices and thin clients. Skill in technical writing, documentation and script writing. Active listening skills. Ability to communicate effectively, orally and in writing.
Minimum Qualification Requirements
Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field.
Substitution
Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis. A Microsoft MCITP, MCSE or VMware VCP certification related to desktop or client support may be substituted for one year of the required education.
Promotional Requirement
Possession of a bachelor’s degree in information technology, computer science or a closely related field. One year of service with the District as an IT Support Analyst II, IT Support Analyst I, Systems Support Specialist II, Administrative Assistant, Administrative Specialist, Human Resources Assistant, Secretary or Senior Administrative Specialist. Civil service status in one of the foregoing classifications.-
Desktop Analyst
1 week ago
Chicago, United States Sun Technologies Full timeAll-In-One Scriptless Test Automation Solution! : Data integration , Desktop Support , GxP , Imaging/Deployment/Troubleshooting , Instrumentation support , laboratory equipment Location : North Chicago Duration : Duration: 6 months contract with possible extension Job Description Pay Rate: $65/hr – $70/hr, the pay rate may differ depending on your skills,...
-
Desktop Engineer
4 weeks ago
Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full timeGeneral Statement Under supervision, manages and supports desktop enterprise solutions for hardware, operating systems, patch management, anti-virus, software distribution, and mobile device management and contributes to the design and implementation of core end-user technology standards. Essential Job Functions Essential job functions are...
-
Desktop Analyst- Local to Michigan
3 days ago
Chicago, United States Huron Consulting Group Inc. Full timeThe Opportunity Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as...
-
Technical Support Analyst
4 weeks ago
Chicago, United States The Intersect Group Full timeTitle: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...
-
Technical Support Analyst
1 month ago
Chicago, United States The Intersect Group Full timeTitle: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...
-
Systems Management Analyst
2 weeks ago
Chicago, United States Tempus AI Full timePassionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing...
-
Systems Management Analyst
2 weeks ago
Chicago, Illinois, United States Tempus AI Full timePassionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...
-
IT Service Desk Analyst II
4 days ago
Chicago, United States Sphera Full timeThe IT Service Desk Analyst II will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining...
-
IT Service Desk Analyst II
5 days ago
Chicago, United States Sphera Full timeThe IT Service Desk Analyst II will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining...
-
IT Service Desk Analyst II
5 days ago
Chicago, United States Sphera Full timeThe IT Service Desk Analyst II will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the IT Service Desk Analyst II plays a critical role in maintaining...
-
IT Service Desk Analyst Ii
1 day ago
Chicago, United States Sphera Solutions Full timeSphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.based alternative asset investment company that focuses on...
-
Data Governance Analyst
1 month ago
Chicago, United States The Judge Group Full timeOur client is looking for a Data Governance Technical Analyst This is a long term contract that must be done hybrid in ChicagoResponsibilities: Responsible for gathering business and technical requirements to capture metadata and lineage working with Business and Technical SMEs.Lead Data Domain and Data Steward Workgroup meetingsWork closely with Data Domain...
-
Data Governance Analyst
1 month ago
Chicago, United States The Judge Group Full timeOur client is looking for a Data Governance Technical Analyst This is a long term contract that must be done hybrid in ChicagoResponsibilities: Responsible for gathering business and technical requirements to capture metadata and lineage working with Business and Technical SMEs.Lead Data Domain and Data Steward Workgroup meetingsWork closely with Data Domain...
-
Sales Analytics Sr. Analyst
3 weeks ago
Chicago, United States ADP Full timeJob Title: Sales Analytics Sr Analyst Department: Worldwide Commercial Operations > Sales Analytics **This is a hybrid role based out of our Chicago office. Qualified candidates must live within commutable distance to Chicago.** ADP is hiring a Sales Analytics Sr Analyst. In this position you will be supporting the Sales Analytics function within Worldwide...
-
IT Support Analyst II
4 weeks ago
Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full timeGeneral Statement Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and devices. Essential Job Functions Essential job functions are fundamental, core functions common to positions...
-
Sales Analytics Sr. Analyst
4 weeks ago
Chicago, United States ADP Full timeJob Title: Sales Analytics Sr AnalystDepartment: Worldwide Commercial Operations > Sales Analytics**This is a hybrid role based out of our Chicago office. Qualified candidates must live within commutable distance to Chicago.**ADP is hiring a Sales Analytics Sr Analyst. In this position you will be supporting the Sales Analytics function within Worldwide...
-
Sales Analytics Sr. Analyst
4 weeks ago
Chicago, United States ADP Full timeJob Title: Sales Analytics Sr AnalystDepartment: Worldwide Commercial Operations > Sales Analytics**This is a hybrid role based out of our Chicago office. Qualified candidates must live within commutable distance to Chicago.**ADP is hiring a Sales Analytics Sr Analyst. In this position you will be supporting the Sales Analytics function within Worldwide...
-
FG 14187 General Support Analyst III
4 days ago
Chicago, United States Lorien Full timeProvide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLAs.Perform root cause analysis, develop checklists for typical problems and...
-
Data Center Technician
1 week ago
Chicago, United States Selby Jennings Full timeClient Platforms Team Lead Salary:100k-120k Overview: An Elite proprietary trading firm in Chicago is seeking a Lead Desktop Support Engineer to join their team. This role will entail leading and assembling their IT service desk, guaranteeing quality technical support to their organisation's end-users. Responsibilities * Directing and managing a group of...
-
Data Center Technician
2 weeks ago
Chicago, United States Selby Jennings Full timeClient Platforms Team Lead Salary:100k-120kOverview: An Elite proprietary trading firm in Chicago is seeking a Lead Desktop Support Engineer to join their team. This role will entail leading and assembling their IT service desk, guaranteeing quality technical support to their organisation's end-users. Responsibilities* Directing and managing a group of...