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Mainframe Operations Technical Scheduler

1 month ago

Cincinnati, United States Western & Southern Life Full time

Summary of Responsibilities:

Coordinates and supports Computer Center operations' activities related to production job scheduling and operations documentation. Creates, maintains and coordinates disaster, holiday and operational testing (OT) job schedules for both the mainframe and distributed platforms. Provides technical guidance for evaluating, implementing and training for new products on the mainframe and distributed platforms. Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis.

Position Responsibilities:

  • Analyzes complex application dependencies and prerequisite relationships that span Production, QA and Test environments as well as both mainframe and distributed systems. Works actively with the applications developers to optimize job processing and scheduling aligned to business requirements.
  • Provides scheduling support to application development projects by assisting in the resolution of complex technical problems. Coordinates with programming and technical services staffs the automation of operational tasks in order to improve efficiency.
  • Schedules all production and OT jobs for the Western & Southern Financial Group, including disaster and holiday schedules. Ensures all changes are documented and are forecasted to ensure accuracy.
  • Researches operational problems and/or questions and coordinates changes relative to Computer Center procedures.
  • Maintains Computer Center databases and documentation relevant to job scheduling.
  • Updates disaster recovery documents, performs disaster backup activities and participates in disaster testing procedures.
  • Represents the Computer Center on various committees dealing with new systems, products, testing, etc.
  • Maintains proficiency in automation tools and products.
  • Performs any other duties assigned by management.

Note: The scope of these responsibilities spans Production, QA and Test environments as well as both mainframe and distributed environments.

Selection Criteria:

  • Demonstrated experience working in a large-scale mainframe and/or open systems processing environment. Must have working knowledge of systems, utility programs and software.
  • Proven strong analytical skills, including demonstrated experience identifying and quantifying problems, and providing effective resolutions. Cite examples of good decision-making skills when dealing with multiple alternatives.
  • Demonstrated experience working effectively within a team. Must provide examples of collaborating with co-workers in difficult situations.
  • Provides examples of working under multiple deadlines with minimal supervision. Must cite examples of successfully organizing and effectively completing projects where given little or no direction.
  • Possesses and displays excellent verbal and written communication skills. Will frequently express, exchange, and convey information to customers in a clear, focused and concise manner.
  • Demonstrated ability to effectively interact and communicate with all levels of staff and management. Cites examples from work experience.
  • Frequently reads a variety of correspondence, reports and forms; occasionally prepares correspondence, reports and forms using a prescribed format and conforms to proper rules of puncutation, grammar, diction and style.
  • Provides examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties.
  • Demonstrated ability to receive, organize and manage large amounts of diverse information and documentation while frequently defining problems, collecting or interpreting data, establishing facts, and drawing valid conclusions. Cites examples of organizational skills.
  • Demonstrated experience effectively handling customers and providing excellent service.
  • Provides examples of consistently meeting productivity and quality goals from work experience.
  • Proven experience adapting and demonstrating flexibility associated with changes to policies/procedures.
  • Continuously performs an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned. Ability to continually make repetitive motions of the wrists, hands and/or fingers.

Work Setting:

  • This position works in an office setting and remains in a continual stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment or while in meetings.

Educational Requirements:

  • Associate's degree in a business/technical field or commensurate selection criteria experience.

Computer Skills and Knowledge of Hardware & Software Required:

  • Working knowledge of word processing and spreadsheet applications.
  • Working knowledge of Workload Automation Tools (Windows Scheduler, CA ESP, etc.).

Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):

  • None required.

Position Demands:

  • Ability to multitask and handle high-pressure situations.
  • Must work a regular shift and be prepared to work extended hours if needed.
  • Extended hours required during peak workloads or special projects.
  • Use of a cellphone and remote computer may be necessary when on call. On-call coverage is rotational. Call frequency will vary, but a couple of calls/month may be typical. Works as a team to meet department goals.