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Director, Transformation And Operational Excellence
1 month ago
2000 16th Street,Denver,Colorado,80202,United States of America Director, Transformation and Operational Excellence Team Runway is DaVita's central transformation, change management and deployment team. We partner with teams across the enterprise to drive effective change at scale, enabling strategic innovation across business lanes. Location: Denver, CO required, hybrid schedule The Transformation and Operational Excellence Director will provide strategic support to the Vice President in enhancing the overall effectiveness of the transformation team, in particular: (1) measuring enterprise change effectiveness, implementing recommendations to enhance and scale the DaVita Way of Change; (2) designing and implementing a portfolio management and governance process and pipeline, to manage overall enterprise risk; and (3) partnering with our talent, learning and communication functions to integrate the DaVita Way of Change in our cultural DNA. This role will play a key role in implementing new processes and experiences across the enterprise, ultimately driving best practices across DaVita clinics. The Transformation and Operational Excellence Director should possess strong business, strategic & analytical acumen, with experience bringing recommendations to senior stakeholders; strong project management and creative problem solving, able to manage multiple project workstreams simultaneously; and experience executing on change management, and / or process improvement at scale. The Director will partner with teams across the enterprise, to build consensus, collaborate and drive ownership and should be a strong communicator, able to lead through influence. They will also lead a team of mid-level and more junior professionals, and should be a strong team leader, building the overall capability of the team. This role will require working in a fast paced and highly collaborative environment, with a high level of emotional intelligence. Responsibilities include, but are not limited to: Ensure effective execution of change governance (Air Traffic Control, Cleared for Launch, etc.) processes, driving continuous improvement to deliver value to our stakeholders Assess current measures of change effectiveness and develop and implement recommendations to enhance the consistency and effectiveness of change interventions Implement portfolio tracking and governance process for all enterprise initiatives, to drive differentiated teammate experience, more efficient use of resources, and innovation Leveraging technology platforms (e.g., SmartSheets) to establish a process for tracking impact, progress and value of enhancements and initiatives, with dashboard reporting across all initiatives and enhancements that provide real-time insight of impacts at enterprise, Palmer, role, and initiative levels Partnering with talent, learning and communication functions to integrate the DaVita Way of Change in our cultural DNA Manage a portfolio of small change initiatives, implementing standard tools and templates to drive consistent adoption and outcomes Continue to evolve a standard practice for change management and deployment and lead adherence to those methodologies throughout the team and organization Enterprise Portfolio Management (Governance) Ensure execution of regular governance activities through Air Traffic Control (ATC) process with a high level of service excellence to partners and stakeholders Develop recommendations for portfolio tracking and governance process for all enterprise initiatives, oversee implementation and ongoing assessment Assess pipeline to drive insights and recommendations, to drive differentiated teammate experience, more efficient use of resources, and innovation Build out capability to deliver consistent project management across enterprise through effective framework, tools and resources Change Strategy and Deployment Understands DaVita's strate ic business roadmap and ensures change strategy aligns to roadmap Develop a team of internal change management consultants that support medium to small size projects in a advisory or coaching model around creating actionable deliverables for all change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plans, etc Conduct impact analyses, assess change readiness and identify key stakeholders Define and implement the appropriate level of engagement with project partners and sponsors Continually evolve Runway's deployment standards, tools and templates in accordance with industry best practices while incorporating DaVita's unique approach Partner with talent, learning and communication functions to integrate the DaVita Way of Change in our cultural DNA, delivering on a consistent teammate experience Project Management Manages multiple project workstreams simultaneously, reporting out on key milestones, status, delivery and risks Communicate any adjustments that are made to direction, activities, resources, pace, schedule, etc. as required to align projects with evolving Business Partner priorities, objectives and expectations Leverage technology platforms (e.g., SmartSheets) to establish a process for tracking impact, progress and value of enhancements and initiatives, with dashboard reporting across all initiatives and enhancements Building Relationships Influence, coach and communicate effectively in and across teams, to build consensus for recommendations and drive ownership
