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Director Digital Transformation

2 months ago

Denver, United States Athēnix Full time

Company Overview

Northwest Surgical Development is a healthcare management service organization focused on providing world-class management and support services to the various plastic surgery and MedSpa practices within its broader network which operate under several different brand names. The company is headquartered in the Cherry Creek neighborhood in Denver, Colorado. With approximately 375 providers and employees nationwide, the company is entering a new phase of increased growth through both acquisition and de novo opportunities. Amid this growth, the company seeks to build a scalable, centrally managed platform of IT solutions and processes to improve the employee experience and foster stakeholder confidence across all affiliated brands.


Job Overview

The Director, Digital Transformation will be instrumental in driving Northwest Surgical Development’s digital strategy. This role involves overseeing business intelligence, customer relationship management, practice management, and electronic health record platforms. The director will lead initiatives to leverage data and technology to improve operational efficiency and support the company's growth and expansion. This position offers an exciting opportunity to impact an emerging business in a dynamic healthcare sector significantly. The ideal candidate will have a passion for building processes and developing a foundation for future success alongside experienced, high-energy leaders focused on building the most highly respected, highest-performing organization in the aesthetic space.


Duties and Responsibilities Include:

  • Leading the development and implementation of digital transformation strategies across the organization
  • Overseeing business intelligence initiatives to provide actionable insights through reporting and analytics
  • Managing customer relationship management (CRM) platforms to enhance customer engagement and satisfaction
  • Overseeing practice management platforms to streamline operations and improve service delivery
  • Managing electronic health record (EHR) platforms to ensure compliance and efficiency
  • Collaborating with internal and external stakeholders to drive digital initiatives
  • Developing and implementing policies and procedures to support digital transformation
  • Managing vendor relationships to ensure the delivery of high-quality digital solutions


Essential Traits for Success in this position:

  • Ability to collaborate with employees at all levels and build consensus across various stakeholders
  • Strong relationship-building abilities and a customer service-oriented attitude
  • High degree of initiative, urgency, and follow-through while maintaining strict attention to detail
  • Excellent multi-tasker who works well in a fast-paced environment with shifting priorities and deadlines
  • Experience with multi-state organizations and collaborating within a nationwide group with diverse stakeholders
  • Strong written and verbal communication skills for interaction with colleagues and executives


Minimum Qualifications:

Proven experience in digital transformation, business intelligence, and platform management

8+ years of progressive experience in IT roles

Four (4) year college degree in Information Technology, Computer Science, or equivalent experience

  • Deep understanding of healthcare IT and have held positions of expanding responsibility within this vertical
  • Possess exceptional organizational skills with the ability to handle multiple tasks/projects, while working independently
  • Highly motivated self-starter with a passion for finding improvements and creatively solving problems
  • Demonstrated ability to work autonomously, handle multiple tasks simultaneously, and meet deadlines
  • Communicate effectively and confidently with external partners, key stakeholders, and end users
  • Proven ability to quickly learn complex business processes


This position is based in the Denver office, with some hybrid days subject to manager discretion. However, we are open to considering remote candidates depending on the experience and qualifications, at the discretion of the hiring manager. Some travel is required. This position is not eligible for relocation assistance.


Compensation:

The anticipated range for this position is $170,000 to $180,000 per year plus an annual discretionary bonus. Actual pay may vary based on experience, performance, and qualifications.

Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties as instructed by their supervisor.