Help Desk Specialist II

2 weeks ago

Moses Lake, United States Nuvodia Full time
Base Pay Range:
$0.00 - $0.00

Job Description:
The Help Desk Specialist II is a Part-Time, Temporary position working on site at Moses Lake Community Health Center, in Moses Lake, WA.

Pay Range:

$19.53-$31.37

Summary: As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.

General Description: The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer's impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Enters, prioritizes, and escalates service tickets via the ticket system.
  • Maintains professional positive attitude that communicates our brand to our clients.;
  • Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems.
  • Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
  • Installs hardware and peripheral components such as monitors, keyboards, and printers on users' premises.
  • Loads appropriate PC software packages such as operating systems, networking components, and office applications.
  • Works independently to Resolves general IT problems (PC hardware, PC software, Server etc.) within SLAs.
  • Assists junior level help desk positions for training and mentoring.
  • Analyzes system logs and identifies potential issues with computer systems.
  • Monitors queue e-mail request folders
  • Provides support and/or coverage to meet queue needs based on department needs and team availability.
  • Other duties as assigned
Occasional regional travel, weekend work and on-call rotation will be required.

General Duties and Responsibilities:
  • Ability to maintain strict confidentiality.
  • Honest, pleasant manner, and good personal hygiene.
  • Free of alcohol and drug abuse.
  • Valid state driver's license and proof of insurance.
  • Excellent communication and interpersonal skills.
  • Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
  • Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
  • Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
  • Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
  • Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
  • Rotates to other shifts and locations as needed
  • Follows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location
Supervisory Responsibilities:
  • There is no supervisory responsibility in this position
Advocacy:

Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Nuvodia values by knowing and understanding the mission, values and goals
  • (Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring Results) by knowing and understanding the mission, vision and goals.
Qualifications:
  • Education: Associates Degree in related field or equivalent experience
  • Experience: Two years of related experience including--
    • Technical helpdesk experience preferred
    • Experience with PC, Network and Microsoft Technology
    • Experience with healthcare applications preferred
    • Knowledge of PC Hardware/Software engineering
    • Knowledge of Server administration/monitoring/software
    • Knowledge in software and image creation/deployment via 3rd party software (Altiris, Ghost, etc.) and scripting.
    • Previous experience working for a Managed IT Services (MSP) preferred
  • Computer Skills: Experience with the following computer applications is highly desired:
    • ConnectWise Manage or like professional services automation (PSA) tool
    • ConnectWise BrightGauge or like business intelligence (BI) tool
    • IT Glue or like knowledge base tool
    • n-Able N-Central or like remote management and monitoring (RMM) tool
    • Microsoft Products: Excel, PowerPoint, SharePoint, Word, Visio
  • Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.


Benefits Include: Temporary employees are eligible to enroll in our company's 401k retirement plan with an emp and will accrue one hour of sick leave for every thirty hours worked.

Nuvodia/Inland is an EEO employer...

  • Help Desk Level 2

    7 days ago

    Lake Elmo, United States Ledgent Technology Full time

    Our client is seeking a Help Desk II professional to serve as second-level support for internal end users and customers requiring technical help and troubleshooting. This is a contract-to-hire position. There will be 2 weeks of training in Woodbury, then the role will be remote for 4-6 months before moving to hybrid (2-3 days per week) in Lake Elmo, MN. ...

  • Help Desk Level 2

    5 days ago

    Lake Elmo, United States Ledgent Technology Full time

    Our client is seeking a Help Desk II professional to serve as second-level support for internal end users and customers requiring technical help and troubleshooting.This is a contract-to-hire position. There will be 2 weeks of training in Woodbury, then the role will be remote for 4-6 months before moving to hybrid (2-3 days per week) in Lake Elmo, MN.Target...

  • Help Desk Level 2

    2 days ago

    Lake Elmo, United States Ledgent Technology Full time

    Our client is seeking a Help Desk II professional to serve as second-level support for internal end users and customers requiring technical help and troubleshooting. This is a contract-to-hire position. There will be 2 weeks of training in Woodbury, then the role will be remote for 4-6 months before moving to hybrid (2-3 days per week) in Lake Elmo, MN....

  • Help Desk Level 2

    6 days ago

    Lake Elmo, United States Ledgent Technology Full time

    Our client is seeking a Help Desk II professional to serve as second-level support for internal end users and customers requiring technical help and troubleshooting. This is a contract-to-hire position. There will be 2 weeks of training in Woodbury, then the role will be remote for 4-6 months before moving to hybrid (2-3 days per week) in Lake Elmo, MN....

  • IT Help Desk

    4 weeks ago

    Lake Forest, United States Ethika Inc Full time

    IT Help Desk JOB DESCRIPTION: ETHIKA is in search of an IT Help Desk to join the team in Lake Forest, CA. Ethika was started in 2001 by a group of close friends in Southern California, and has grown into a family of top athletes, musicians, and artists and is looking to add a full time IT Help Desk Administrator to its team in Lake Forest, CA. POSITION...

  • Service Desk Analyst

    1 hour ago

    Lake Mary, United States Mastech Digital Full time

    We are seeking a dedicated and skilled Service Desk Analyst II (SD II) Specialist to join our client's IT team. The ideal candidate will provide comprehensive IT support, including troubleshooting, onboarding, and imaging services. Additionally, this role will offer specialized support to C-Suite executives and handle phone support, configuration, and...

  • Help Desk T1

    3 weeks ago

    Cass Lake, United States Leech Lake Band of Ojibwe Full time

    MIS Help Desk Tl Division: MIS Reports to: MIS Help Desk Lead Worksite: Leech Lake Facility Center Work Hours: M-F, LLBO Status: Non-Exempt Safety Sensitive: No License/Certification Requirements: Must have a valid MN driver's license, current insurance or be insurable, Additional License/Certification requirements detailed below. Summary: Sets up...

  • Front Desk Receptionist

    3 weeks ago

    Moses Lake, United States Achieve Center Full time

    Job DescriptionJob DescriptionAchieve Center Pediatric Therapy of Central and Eastern Washington is looking to hire an experienced Front Desk Receptionist to work at its Moses Lake office.Our staff are passionate about what they do and have a profound desire to help children achieve their potential. Come join a team of professionals dedicated to making a...

  • Help Desk Technician

    6 days ago

    Salt Lake City, United States Thatcher Company Full time

    HELP DESK TECHNICIAN Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Duties and Responsibilities respond to requests for technical assistance in person, via phone, chat or email diagnose and resolve technical hardware and software issues...

  • Help Desk Technician

    7 days ago

    Salt Lake City, United States Thatcher Company Full time

    HELP DESK TECHNICIAN Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Duties and Responsibilities respond to requests for technical assistance in person, via phone, chat or email diagnose and resolve technical hardware and software issues...

  • IT Help Desk Tech

    5 days ago

    Salt Lake City, United States MOUNTAIN LAND REHABILITATION LLC Full time

    Job DescriptionJob DescriptionDescription:Help Desk Technician - Part-TimeMountain Land Physical Therapy is seeking a part-time Help Desk Technician to join our IT Team at our home office in Cottonwood Heights, Utah. This is an excellent opportunity to work with a supportive team while developing towards your personal and professional goals.The Help Desk...

  • IT Help Desk

    5 days ago

    Lake Charles, United States BC Tech Pro Full time

    Job DescriptionJob DescriptionJob DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.Pay starts at $20.50 per...

  • Help Desk Technician

    3 weeks ago

    Salt Lake City, United States Creative Financial Staffing Full time

    Seeking Help Desk Technician (on-site) - Salt Lake City, UT Why take a Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start - full time...

  • Help Desk Support

    7 days ago

    Salt Lake City, United States Kenworth Sales Full time

    Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a...

  • Onsite Support Specialist II

    15 hours ago

    LAKE FOREST, United States Grainger Businesses Full time

    About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Onsite Support Specialist II

    15 hours ago

    LAKE FOREST, United States Grainger Businesses Full time

    About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Onsite Support Specialist II

    7 hours ago

    Lake Forest, California, United States Grainger Businesses Full time

    About Grainger:Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Front Desk Specialist

    2 weeks ago

    Canyon Lake, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...

  • Front Desk Specialist

    1 week ago

    Canyon Lake, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...

  • Help Desk Technician III

    1 week ago

    Salt Lake City, United States CHICKASAW NATION INDUSTRIES INC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD)...