Front Desk Specialist
2 weeks ago
The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.
Must have a flexible schedule from 6:00AM to 12:00AM
Must be available to work weekends
COMPANY BENEFITS:
- Weekly Pay
- Growth Opportunities & stability
- 401K
- Comprehensive Benefits-Medical, Dental &Vision Plans
- EAP-Employee Assistance program
- PTO - Paid Time Off
- Discounts through IHG, company Perks website & FREE Vacation using ClubGO and more....
ESSENTIAL DUTIES AND TASKS:
- Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
- Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
- Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation
- Communicates with Housekeeping, as appropriate to expedite the cleaning of units
- Performs other duties as assigned
EDUCATION and/or EXPERIENCE
- High School Diploma or GED
- Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
QUALIFICATIONS
- A commitment to providing outstanding customer service
- Knowledge of Microsoft Office Suite
- Able to acquire a clear understanding of timeshareware applications
- Basic knowledge of office equipment required to perform the job
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem-solving skills
- Capable of seeing a task through to completion
- Strong organizational skills
- Excellent verbal and written communication skills
- Fluent in the English language
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
#ZRRO1#INDRO2
-
Front Desk Supervisor
2 weeks ago
Lake Placid, United States Lake Placid Lodge Full timeFull Time, year-round Front Desk Supervisor at Luxury Resort!The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service...
-
Assistant Front Desk Manager
2 weeks ago
Grand Canyon, United States Xanterra Full timeLive. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diam Hotel, Manager, Front Desk, Front Desk Manager, Assistant, Office Manager
-
Hotel Front Desk Attendant
2 weeks ago
Spring Lake, United States Comfort Inn Pinehurst Full timeWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...
-
Front Desk Supervisor
2 weeks ago
Lake Placid, United States Hersha Hospitality Management, LP Full timeSupervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, General Manager
-
Front Desk Assistant
1 month ago
Lake Worth, United States FLORIDA ORTHOPEDICS & NEUROSURGERY LLC Full timeJob DescriptionJob DescriptionThe front desk staff performs general clerical duties in support of patient services as directed by Office Manager. Answering phones, photocopying, faxing, typing, completing forms, taking messages and checking voice mail. Scan and enter all new patient information into electronic medical records system. Front desk staff...
-
Hotel Front Desk Attendant
5 days ago
Spring Lake, United States Comfort Inn Pinehurst Full timeDescription We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...
-
Hotel Front Desk Attendant
10 hours ago
Spring Lake, United States Comfort Inn Pinehurst Full timeDescription We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...
-
Front Desk Receptionist
3 weeks ago
Moses Lake, United States Achieve Center Full timeJob DescriptionJob DescriptionAchieve Center Pediatric Therapy of Central and Eastern Washington is looking to hire an experienced Front Desk Receptionist to work at its Moses Lake office.Our staff are passionate about what they do and have a profound desire to help children achieve their potential. Come join a team of professionals dedicated to making a...
-
Hotel Front Desk Attendant
2 weeks ago
Spring Lake, United States Comfort Inn Pinehurst Full timeJob DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...
-
Front Desk Agent
1 month ago
Liberty Lake, United States Quality Inn & Suites Liberty Lake WA Full timeJob DescriptionJob DescriptionGuest ServicesCheck guests in & outAnswer all incoming phone callsAnswer any and all questions from perspective guests to in-house guestsAssist in-house guests with requests in a timely mannerCheck front desk email and fax during shiftMaintain and safe and functional room condition and common areas for all guestsKeep ice water...
-
Front Desk Agent
1 month ago
Lake George, United States Tiki Resort Full timeAPPLY IN PERSON ONLY. A hotel **front desk agent** represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel **front desk agent**, involves registering/booking guests in and out of their rooms, while accommodating any special requests with a smile. Pay: $16.00 per hour **Benefits**: - Retirement...
-
Front Desk Supervisor
2 days ago
South Lake Tahoe, United States Margaritaville Resort Lake Tahoe Full timeProperty Description: Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe! As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional service, Margaritaville Resort Lake Tahoe offers a dynamic work environment where...
-
Front Desk Clerk
3 weeks ago
Lake Geneva, United States The Marcus Corporation Full timePosition Purpose Provide efficient, courteous and quality service to guests according to company standards and procedures. Essential Functions - Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking...
-
Front Desk Clerk
3 weeks ago
Lake Geneva, United States Timber Ridge Lodge & Waterpark Full timeDescription Position Purpose Provide efficient, courteous and quality service to guests according to company standards and procedures. Essential Functions - Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions,...
-
Front Desk Representative
6 days ago
Lake Arrowhead, United States Arrowhead Orthopaedics Full timeJob DescriptionJob DescriptionDescription:Patient Services Representative (Front Desk)It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our...
-
Front Desk Agent
4 weeks ago
South Lake Tahoe, United States Davidson Hospitality Group Full timeAre you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills
-
Front Desk Coordinator
7 days ago
White Lake, United States New Hope White Lake Full timeFront Desk Coordinator for Senior Living Community Needed Join our dynamic New Hope White Lake Senior Living Community as a Front Desk Coordinator, where you'll be the friendly face and heart of our home! As the first point of contact, you'll radiate warmth, professionalism, and genuine care to residents and guests alike. Your knack for organization and...
-
Front Desk Receptionist
4 weeks ago
Bell Canyon, United States Bell Canyon Association Full time**Receptionist** Position pays $22-23 per hour, depending on ability and experience. Benefits included paid vacation, sick time, personal holiday, and major holidays, and fully paid life insurance, 401-K matching, 90% employer paid health and dental insurance, and educational opportunities. **Responsibilities** Answer all incoming phone calls and be the...
-
Hotel Front Desk Supervisor
1 month ago
South Lake Tahoe, United States Lake Tahoe Ambassador Lodge Full timeJob DescriptionJob DescriptionFront Desk SupervisorJob SummaryOversees daily operations of the front desk/reception department.Organizes, directs, and monitors daily activities of front desk staff.Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.Observes front desk staff to ensure that established procedures...
-
Front Desk Receptionist
2 weeks ago
Lake Oswego, United States The Olson Pediatric Clinic LLC Full timeJob DescriptionJob DescriptionLooking for an enthusiastic individual, who is a team player to join the Olson Pediatrics Front Desk Team! The Front Desk Receptionist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor...