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Help Desk Level 2
4 weeks ago
Our client is seeking a Help Desk II professional to serve as second-level support for internal end users and customers requiring technical help and troubleshooting.
This is a contract-to-hire position. There will be 2 weeks of training in Woodbury, then the role will be remote for 4-6 months before moving to hybrid (2-3 days per week) in Lake Elmo, MN.
Target pay is $25/hr.
Candidates must be local to the Minneapolis-St. Paul, MN metro area.
Responsibilities:
- Manage escalated calls, emails, and web portal support in CRM, and log interactions
- Assist in escalated technical support and troubleshooting for all products
- Adhere to troubleshooting steps to address issues prior to escalating to next-level support specialists
- Document cases clearly for escalation to field service technicians
Requirements:
- 2-5 years prior Help Desk experience with experience handling escalations ideal
- Customer service experience
- Excellent verbal and written communication skills
- Professional demeanor, clear and respectful customer communication
- Degree or certifications (ITF+, AF+, Google) in IT are preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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