Onsite Support Specialist II

4 weeks ago

Lake Forest, California, United States Grainger Businesses Full time

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

OnSite Support Specialist II plan and deliver a range of IT support services to internal and external end-users. The Specialists work with the end-users in a variety of settings to diagnose and resolve problems, which is primarily face-to-face desk side support but can also cover phone or email support. They are typically responsible for telecommunications, some off-the-shelf software application configuration and implementation, and the configuring of standard personal computing and mobile devices. They also perform general management and administrative responsibilities, including software deployment, responding to information requests, move/add/change for offices, and providing training for end-users.

You Will:

  • Work with Team members to document & resolve incidents Provide onsite support for all end user devices including but not limited to pc's, mobile phones, printers, video devices, phones, etc.
  • Participates in the deployment of new or upgraded images, software and hardware for multiple clients in low to moderate complexity situations.
  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
  • Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, peripheral equipment, laptops, and other mobile devices.
  • Creates temporary solutions until permanent solutions can be implemented.
  • Provides technical support to meetings that include video conferencing.
  • Drives to successful first contact resolution where and when possible.
  • Supports IT inventory management.
  • Supports disaster recovery planning and testing.

You Have:

  • Bachelor's Degree or equivalent experience
  • Experience working in end point devices or IT operations
  • CompTIA , MSFT Certifications preferred
  • SSC/Help Desk experience
  • Excellent troubleshooting and problem solving skills.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

  • Medical, dental, vision, and life insurance coverage starts day one
  • Paid time off (PTO) days and 6 company holidays per year
  • 6% 401(k) company contribution each pay period
  • Education assistance, including financial counseling, tuition reimbursement and low-cost degree options
  • Employee discounts, parental leave, and more

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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