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Dealer Technical Support Specialist
2 months ago
Position Overview: Working directly with Dealers and Field Technicians on ordering, scheduling, and product support alarm monitoring equipment. Key Responsibilities:
- Providing solutions to techs technical issues by identifying the problem, researching answers and guiding the techs step-by-step through corrective measures for one-call resolution.
- Review invoices, create receipts and place orders
- Track and follow up on open orders, as well as partner with our Fulfillment Center
- Provide and process orders for all internal Techs
- Remotely assist with monthly inventory counts
- At least 1 year of proven work experience in field technician experience
- Ability to provide step-by-step technical help
- Proficient problem solving and communication skills
- Purchasing or inventory experience preferred
- Minimum typing skills of 30 WPM
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
- To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page .