Technical Support Specialist

3 months ago

Tucson, United States DakotaPro.Biz Full time
Job Description
Join the DakotaPro team Tucson's premier Internet Services Provider is seeking an enthusiastic applicant with excellent technical and customer service, phone and writing skills.

As a technology leader, DakotaPro is the liaison, translator and diplomat that enables our customers to spend less time worrying about their own technology and more time focusing on what they love. That means the right candidate can operate in our fast-paced work environment promotes empowerment to get the job done, and easy access to information covering all aspects of the business. We have an excellent reputation in the community due to our "Human Touch in Technology" approach, our integrity business practices (Better Business Bureau's Business Ethics Award), and our support of over 50 non-profit organizations in Southern Arizona.

POSITION OVERVIEW:

Professionally answer incoming technical support calls, and troubleshooting technical situations using a vast array of tools. Utilize investigative and deductive skills to gather information about issues, analyze and then execute on that information. Answer and resolve inbound email support requests in a timely manner. Maintains technical information held within our customer database to ensure that information pertaining to customers is up to date, to better guarantee accurate support. Maintain and improve technical knowledge base to improve process and departmental efficacy. Configuring equipment to be used at customer locations to deliver state of the art Internet solutions. Communicate with vendors to help resolve circuit and hardware issues. Document customer correspondences in a clear and easy to read format. Provide assistance on special projects and various other administrative duties as needed.

Requirements
  • Experience in a technical support/help desk environment Supporting internet connectivity, networking, VoIP, and WiFi.
  • CompTIA Net+ Certification or equivalent
  • Working knowledge with the following platforms: Ubiquiti, Cisco, MikroTik, Fortinet
  • Working knowledge of RF theory and best practice.
  • Proven professional communication skills (both spoken and written) and ability to communicate in difficult circumstances.
  • Typing aptitude required. Working knowledge of MSOffice product suite: Word, Excel, Outlook, etc.
  • The ability to work in a dynamic, collaborative environment
  • A high school diploma (or equivalent) Higher education preferred. A professional appearance and positive attitude


Benefits

For the right candidate, DakotaPro offers a fun place to work, full benefits, including health, dental, paid vacation and holidays, paid sick days, 401K, Employee Training, complimentary Internet services, and more. Most importantly, we operate as a team while we provide the "Human touch in Technology" to our customers. We have an excellent reputation in the community from our integrity business practices (we were recognized with the Better Business Bureau's Business Ethics Award) and our support of over 50 non-profit organizations in Southern Arizona.

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