IVR/Genesys Developer

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries...

Genesys IVR developer Must Have: ECCS Call routing developer with Genesys 8.5 and SIP experience Hands on experience with very largescale deployment of Genesys 8.5 Framework Configuration and Management Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys...

Genesys CX IVR/Chatbot Developer Hybrid - Newark, NJThe IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent...

Genesys CX IVR/Chatbot Developer Hybrid - Newark, NJThe IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent...

Genesys CX IVR/Chatbot Developer Hybrid - Newark, NJThe IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent...

Genesys CX IVR/Chatbot Developer Hybrid - Newark, NJThe IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent...

Greetings from Purple Drive Technologies Role: Genesys Developer Location: Newark NJ 5 Yrs. in coding / developing in Contact Center Platforms (Routing/Reporting call flows IVR Conversational AI ChatBots Call Recording WFM etc.) 2 yrs. in Cloud enablement of Contact center solution especially in Migrating from OnPrem to CCaaS Cloud solution. ...

ECCS Call routing developer with Genesys 8.5 and SIP experience Hands on experience with very largescale deployment of Genesys 8.5 Framework Configuration and Management Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers routing layer...

Genesys ConsultantLocation: Newark, NJ (On-site/Hybrid - Remote options available)We are seeking a skilled Genesys Consultant with a Data background to collaborate with Genesys IVR developers to analyze and optimize the customer journey within our IVR flow. The ideal candidate will assess and ensure that essential data points are accurately tracked...

Genesys ConsultantLocation: Newark, NJ (On-site/Hybrid - Remote options available)We are seeking a skilled Genesys Consultant with a Data background to collaborate with Genesys IVR developers to analyze and optimize the customer journey within our IVR flow. The ideal candidate will assess and ensure that essential data points are accurately tracked...

Role OverviewAs a Genesys CX Developer and Architect at EXL, you will be responsible for designing, developing, and implementing IVR applications on the Genesys Cloud CX platform. This role requires strong technical skills in architecture, development, and implementation of multi-channel solutions including calls, web chats/web messaging, callbacks,...

Job Title: Data Analyst Level of Experience: 3-5 years Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the...

Job Title: Data Analyst Level of Experience: 3-5 years Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if...

Job Classification: Technology - Engineering & Cloud Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, youll unlock an...

This is a remote position.Location: Newark NJ or Fort Washington PADuration: 18 MonthsAbout Excis:Excis is a leading provider of customer experience solutions. We are seeking a highly skilled Genesys PS Resource with expertise in AI Bots to join our team and contribute to our innovative projects.Responsibilities: Migration and Enhancement: Seamlessly...