IVR/Genesys Developer

7 days ago

Newark, United States EXL Full time

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.



We are seeking a mid-level IVR/Genesys Developer to support internal systems and workflows. This role requires a local candidate to work on-site three days a week from Newark, New Jersey . The successful candidate will join a dynamic IT team responsible for enhancing internal infrastructure, supporting ongoing projects, and working with stakeholders across departments to ensure smooth operations and customizations.


Responsibilities -

  • Design and development of Genesys pure engage
  • Genesys cloud-based IVR Call flow, routing application development
  • Experience in various contact center platforms and Java-based applications
  • Engage in the end-to-end requirement gathering process with the client for design sign-off.
  • Design and develop IVR flows in Genesys Cloud Architect.
  • Develop architect applications and integrate them with third-party solutions.
  • Develop, design, and integrate third-party APIs with Genesys products has context menu


Required Skills

  • 10+ years of experience in IVR Design and Development (Genesys) and Custom Application Development
  • Genesys Certified Developer
  • Genesys Certified Specialist
  • Genesys Certified Professional
  • AWS Cloud Practitioner

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