EXL | Genesys IVR/Chatbot Developer | newark, nj

7 days ago

newark, United States EXL Full time

Genesys CX IVR/Chatbot Developer

Hybrid - Newark, NJ


The IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.


The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent profiles, and reporting.


Our Digital CX team focuses on building a culture where the best people can do their best work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Responsibilities Include:

  • Participate in application development and enhancements for Genesys contact center.
  • Perform customization and integration of Genesys solutions to meet business needs.
  • Create technical documentation and user guides for Genesys solutions.
  • Conduct performance tuning and optimization of Genesys configuration.
  • Display ownership and responsibility for the Team’s activity.
  • Design and implement conversational interfaces for varied applications.
  • Collaborate with UX/UI designers to enhance chatbot user experience.
  • Bot integrations with various platforms and backend systems.
  • Continuously improve chatbot understanding and responses based on user feedback.
  • Stay updated with the latest trends in conversational AI and machine learning.
  • Optimize chatbot performance for speed and responsiveness.
  • Address and rectify any issues or bugs in the chatbot's /IVR functioning.
  • Participate in code reviews and ensure best practices are followed.

Qualifications for Consideration:

  • Collaborate with stakeholders to gather requirements and design custom solutions that leverage Genesys Cloud CX capabilities to improve customer experiences
  • Strong hands-on experience in designing, development, and implementation of Architect flows in Multi Channels - Calls, Web Chats/Web Messaging, Callbacks, Workflows and Emails on the Genesys Cloud CX platform.
  • Develop and customize applications, integrations, and workflows within the Genesys Cloud CX platform using its API, SDKs, and scripting capabilities
  • Integrate Genesys Cloud CX with other systems and data sources, such as CRM systems, webservices, databases, and third-party applications, to create a unified customer experience.
  • Configure call and interaction routing strategies to ensure customers are connected to the right agents or resources
  • Ability to design conversation flows and optimize user interactions.
  • Knowledge of natural language processing and machine learning basics.
  • Experience in training and refining chatbot models for better accuracy.
  • Strong debugging and troubleshooting skills in Genesys CX platform.
  • Excellent communication skills with a focus on end-user experience.

Good to Have: -

  • Integration with chatbots on AWS Lex or Amelia is an added advantage.
  • Knowledge of coding skills in languages such as Python, Node.js, or similar.

  • EXL | Genesys IVR/Chatbot Developer | newark, nj

    1 day ago

    newark, United States EXL Full time

    Genesys CX IVR/Chatbot Developer Hybrid - Newark, NJThe IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent...

  • Genesys IVR/Chatbot Developer

    7 days ago

    Newark, United States EXL Full time

    Genesys CX IVR/Chatbot Developer Hybrid - Newark, NJThe IVR/Chatbot developer will be able to do design, develop, and implement Genesys CX Contact Center IVR applications.The IVR/Chatbot developer will be responsible for design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent...

  • IVR/Genesys Developer

    7 days ago

    Newark, United States EXL Full time

    EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries...

  • Genesys Developer

    3 weeks ago

    Newark, United States Purple Drive Full time

    Greetings from Purple Drive Technologies Role: Genesys Developer Location: Newark NJ 5 Yrs. in coding / developing in Contact Center Platforms (Routing/Reporting call flows IVR Conversational AI ChatBots Call Recording WFM etc.) 2 yrs. in Cloud enablement of Contact center solution especially in Migrating from OnPrem to CCaaS Cloud solution. ...

  • Genesys Consultant

    4 weeks ago

    Newark, United States Hirobe Limited Full time

    Genesys ConsultantLocation: Newark, NJ (On-site/Hybrid - Remote options available)We are seeking a skilled Genesys Consultant with a Data background to collaborate with Genesys IVR developers to analyze and optimize the customer journey within our IVR flow. The ideal candidate will assess and ensure that essential data points are accurately tracked...

  • Genesys Consultant

    4 weeks ago

    newark, United States Hirobe Limited Full time

    Genesys ConsultantLocation: Newark, NJ (On-site/Hybrid - Remote options available)We are seeking a skilled Genesys Consultant with a Data background to collaborate with Genesys IVR developers to analyze and optimize the customer journey within our IVR flow. The ideal candidate will assess and ensure that essential data points are accurately tracked...

  • Genesys IVR developer

    3 weeks ago

    Newark, United States Purple Drive Full time

    Genesys IVR developer Must Have: ECCS Call routing developer with Genesys 8.5 and SIP experience Hands on experience with very largescale deployment of Genesys 8.5 Framework Configuration and Management Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys...

  • Genesis Developer

    3 weeks ago

    Newark, United States Purple Drive Full time

    ECCS Call routing developer with Genesys 8.5 and SIP experience Hands on experience with very largescale deployment of Genesys 8.5 Framework Configuration and Management Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers routing layer...

  • Data Analyst

    1 month ago

    newark, United States FYI Solutions Full time

    Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the...

  • Data Analyst BI Developer

    6 days ago

    Newark, United States Hire Talent Full time

    Job Title: Data Analyst Level of Experience: 3-5 years Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the...

  • Data Analyst BI Developer

    1 month ago

    Newark, United States HireTalent Full time

    Job Title: Data Analyst Level of Experience: 3-5 years Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if...

  • Nursing Care Specialist

    4 weeks ago

    Newark, Delaware, United States Newark Beth Israel Full time

    Overview:RWJBarnabas Health is the leading academic health system in New Jersey, providing patient-centered, high-quality academic medicine in a compassionate and equitable manner. We are seeking a skilled Nursing Care Specialist to join our team in Newark, NJ.

  • Operating Room Registered Nurse

    4 days ago

    Newark, New Jersey, United States Newark Beth Israel Medical Center Full time

    CVOR RN Job in Newark, New JerseyWe are seeking an experienced CVOR Registered Nurse to join our team at Newark Beth Israel Medical Center. This is a travel assignment that offers a competitive salary and benefits package.About the JobThis is a 13-week contract opportunity for a skilled CVOR RN to work in a fast-paced acute care hospital setting. The ideal...

  • Newark NJ

    2 weeks ago

    Newark, United States The Curare Group Full time

    One of our clients has a Endocrinology opportunity and needs help covering three clinics (due to expansion and growth) in Eastern NJ just minutes from NYC. The new physician will work as a solo practitioner with other specialty physicians. This opportunity is available immediately. Interviewing candidates now!Practice details include: Office based employed...

  • Smartsheet Developer @ Newark, NJ

    6 days ago

    Newark, United States Diverse Lynx Full time

    Role: Smartsheet Developer Location: 80 Park Plaza Newark, NJ 07102 - NJ Hybrid Type: Contract Job Description: Ability to design blueprints through Control Center in an optimal and effective way that minimizes manual touchpoints in the system. Develop web reporting solutions to help the business make better decisions, extraction of key data from...

  • School Psychologist Position Available in Newark, NJ

    9 hours ago

    Newark, United States Soliant Full time

    Minimum 1+ years school psychologist experience required.Job Title: School Psychologist - Newark, NJ Location: Newark, NJ Compensation:Up to $55.00 an hour. Additional bonuses may be available for higher qualifications and more experience. Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.com Qualifications: Masters or Doctoral degree in...

  • School Psychologist Position Available in Newark, NJ

    4 days ago

    Newark, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Job Title: School Psychologist - Newark, NJLocation: Newark, NJpensation:Up to $55.00 an hour. Additional bonuses may be available for higher qualifications and more experience.Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.Qualifications:Masters or...

  • Trust and Estates Associate

    4 weeks ago

    newark, United States McCarter & English, LLP Full time

    Trusts and Estates Associate – Newark, NJMcCarter and English is actively seeking a trusts and estates associate for our Newark, NJ office with 3-5 years of experience in estate planning, estate administration and related tax planning. NJ and NY Bar admission and strong academic background required; an LLM in taxation is a plus. If you have relevant...

  • Trust and Estates Associate

    4 weeks ago

    newark, United States McCarter & English, LLP Full time

    Trusts and Estates Associate – Newark, NJMcCarter and English is actively seeking a trusts and estates associate for our Newark, NJ office with 3-5 years of experience in estate planning, estate administration and related tax planning. NJ and NY Bar admission and strong academic background required; an LLM in taxation is a plus. If you have relevant...

  • Trust and Estates Associate

    1 month ago

    Newark, United States McCarter & English, LLP Full time

    Trusts and Estates Associate – Newark, NJMcCarter and English is actively seeking a trusts and estates associate for our Newark, NJ office with 3-5 years of experience in estate planning, estate administration and related tax planning. NJ and NY Bar admission and strong academic background required; an LLM in taxation is a plus. If you have relevant...