Call Center Technician

1 month ago

Burlington, United States Heartland Consulting Full time

Client Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external law enforcement customers and the public at large 24 hours a day, 7 days a week, 365 days a year. Toll-free and direct-dial telephone lines and an on-line web form are available to the public 24 hours every day enabling the public to provide information to ICE about criminal or suspicious activity. The TL is ICE's primary point of contact for the public and select government and non-government partners to report suspicious activity and alleged violations of immigration and customs law.

The HSI Tip Line (HSITL) has a requirement for Customer Service Representatives to augment current federal staff. The contractors will be expected to provide customer service and interpersonal communication skills to support ICE public and community relations by answering incoming calls and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around the clock, every day of the year and requires the services to be available during all times as necessary to augment federal staff.

Location: Williston, Vermont; (remote during COVID only)
Training: Must be willing to train up to 3 months during the day and transition to night shift.

Specialized Experience:

  • Minimum of three (3) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls, speaking directly with customers handling requests/complaints, or like complexity
  • Knowledge of searching databases
  • Knowledge of dealing with a variety of people from varying professional/administrative backgrounds
  • Ability to operate in a high-volume environment
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
  • Ability to listen actively to sensitive information
  • Ability to communicate effectively both orally and in writing
  • Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite

Education Requirements:

  • High School Diploma
  • Security Requirements: Must be willing to undergo a Federal background check

Heartland Consulting is an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, national origin or disability status. We E-Verify all employees.

  • Call Center Technician

    3 weeks ago

    Burlington, United States Heartland Consulting Full time

    **Client Mission**: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and...

  • Call Center Technician

    3 weeks ago

    Burlington, United States Heartland Consulting Full time

    Client Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external...

  • Call Center Technician

    4 weeks ago

    Burlington, United States Heartland Consulting Full time

    Client Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external...

  • Call Center Technician

    1 month ago

    Burlington, United States Hamdan Resources Full time

    Job DescriptionJob DescriptionClient Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and...

  • Call Center Technician

    3 weeks ago

    Burlington, United States Hamdan Resources Full time

    Client Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external...

  • Call Center Technician

    1 month ago

    Burlington, United States Hamdan Resources Full time

    Client Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external...

  • Call Center Technician

    1 month ago

    Burlington, United States Heartland Consulting Full time

    Job DescriptionJob DescriptionClient Mission: The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and...

  • Call Center Representative

    3 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    JOB DESCRIPTION: Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers’ needs, and either...

  • Call Center Representative

    2 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    JOB DESCRIPTION: Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community.The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center.Call Center Representatives assess callers' needs, and either redirect...

  • Call Center Specialist

    2 weeks ago

    Burlington, Massachusetts, United States Collabera Full time

    Call Center Specialist Position at Life Sciences CompanyLocation: Burlington, MA, USADuration: 12 months minimumWorking Hours: 10:30am-7pm ESTCompany Overview:The Call Center Specialist role at this life sciences company entails operating in a fast-paced call center setting to deliver top-notch customer service.Responsibilities include handling order...

  • Call Center Agent

    3 weeks ago

    Burlington, United States Bath Busters Full time

    **THIS IS NOT A REMOTE POSITION** **Bath Busters is New England’s #1 bathroom remodeling company. We are looking for world-class people with high-energy and a great attitude.** Our call center is the most first point of contact for our customers. It’s extremely important in the conversion from lead (prospect) to appointment to sale. You will be...

  • Call Center Agent

    3 weeks ago

    Burlington, United States Bath Busters Full time

    **THIS IS NOT A REMOTE POSITION** **Bath Busters is New England’s #1 bathroom remodeling company. We are looking for world-class people with high-energy and a great attitude.** Our call center is the most first point of contact for our customers. It’s extremely important in the conversion from lead (prospect) to appointment to sale. You will be...

  • Call Center Agent

    4 weeks ago

    Burlington, United States ALWS Solutions Full time

    The Customer Care Associate position involves working in a dynamic, fast paced, high energy call center, and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications for company guidelines. As a Customer Care Associate, you must be eager to...

  • Call Center Support

    1 month ago

    Burlington, Vermont, United States Randstad USA Full time

    We are seeking a professional Customer Service Representative/ Call Center Support Rep, to work for a growing healthcare education company. In this role you will be responsible for handling all customer service inquiries and problems via the telephone, email, and chat. Must be comfortable using a computerized system for tracking, information gathering, and...

  • Call Center Support

    1 month ago

    Burlington, Vermont, United States Randstad USA Full time

    We are seeking a professional Customer Service Representative/ Call Center Support Rep, to work for a growing healthcare education company. In this role you will be responsible for handling all customer service inquiries and problems via the telephone, email, and chat. Musty be comfortable using a computerized system for tracking, information gathering, and...

  • Call Center Specialist

    3 weeks ago

    Burlington, United States Collabera Full time

    Job DescriptionJob DescriptionTitle: Call Center SpecialistLocation: Burlington, MA - 01803Duration: 7 - 12 monthspayrange: $18 - $21/hrJob Description:Training: 3 weeks of training Monday - Wed onsite 8am - 5pm ESTAferwards Schedule: 10:30am - 7pm ESTAverage 45 calls each dayOrder inquiries - order placement, pricing for lap equipment, supplies and...

  • Call Center Specialist

    3 weeks ago

    Burlington, United States Collabera Full time

    Job DescriptionJob DescriptionClient: Life sciences companyTitle: Call Center SpecialistLocation: Burlington MA USADuration: 12 months plusTraining: 3 weeks, Monday-Wednesday onsite, 8am-5pm ESTSchedule: 10:30am-7pm ESTCompany Overview:The Customer Care Associate position involves working in a dynamic, fast-paced, high-energy call center and a rewarding team...

  • Call Center Representative

    3 days ago

    South Burlington, United States The Heritage Automotive Group Full time

    The Heritage Automotive Group is looking for a reliable and friendly Call Center Representative to join our service team. The Call Center Rep. is responsible for answering incoming customer phone calls. You will be scheduling service appointments and assisting customers with their service needs. If you enjoy customer service and have a positive attitude, we...

  • Customer Care Banking Center Specialist

    2 months ago

    Burlington, United States Heritage Bank NW Full time

    Are you a friendly and helpful customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opp Customer Care, Banking, Specialist, Call Center, Customer Service, Operations

  • Center Based Behavior Technician

    1 month ago

    Burlington, United States The Stepping Stones Group Full time

    ABA Center-Based Behavior Technician Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for Full-Time ABA Behavior Technicians for our Wakefield, MA center. Come join our team and play a key role in our center-based services! As a part of our team, you'll be providing state-of-the-art behavioral services to children...