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Call Center Representative

3 months ago

South Burlington, United States The Heritage Automotive Group Full time

The Heritage Automotive Group is looking for a reliable and friendly Call Center Representative to join our service team. The Call Center Rep. is responsible for answering incoming customer phone calls. You will be scheduling service appointments and assisting customers with their service needs.

If you enjoy customer service and have a positive attitude, we want to hear from you

Primary Responsibilities:

    • Answer all incoming calls.
    • Assist each caller with the best customer service possible.
    • Schedule all Service appointments.
    • Review each vehicle's service history and recalls; advise customer appropriately and schedule accordingly.
    • Keep up to date with all Toyota and Ford recalls.
    • Track and schedule recalls as parts become available.
    • Respond to all online chats and text messages.
    • Monitor all appointments made online, fixing and calling customers as needed for service.
    • Stay up to date on training through the University of Toyota, dealership-provided training, etc.
    • Other miscellaneous Call Center related tasks as needed.
Qualifications:
    • High school diploma or equivalent plus a minimum of one year relevant experience.
    • Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers.
    • Firm knowledge relevant to the customer service function.
    • Strong computer skills; typing, filing and other basic office skills.
    • Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
    • Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.
    • Prior experience in an Automotive setting a plus.
As a Member of the H-Team, You'll Enjoy:
    • Medical along with dental/vision/life/disability insurance;
    • Childcare reimbursement;
    • Flex spending accounts;
    • 401(k) with company match;
    • Immediate accrual of paid time off;
    • Wellness offerings, including a free gym membership to the Edge;
    • Substantial vehicle/service discounts;
    • Annual incentives and opportunities for advancement;
    • Community involvement, company events & more